Global Travel Media » Blog Archive » TravelManagers Collaboration Results in New Client Fund Protection

Home » Mobile travel consulting » Currently Reading:

TravelManagers Collaboration Results in New Client Fund Protection

August 14, 2014 Mobile travel consulting 2 Comments Email Email

TravelManagers continue to show market leading dominance in consumer advocacy by collaborating with one of Australia’s largest privately owned insurance broking companies, Gow-Gates.

The result is the creation of a brand new Travel Agent Client Trust Account Fidelity Insurance (TACTAFI) product designed specifically to protect consumers funds while in the hands of a travel intermediary.

Following the introduction of the Australian Travel Accreditation Scheme (ATAS), TravelManagers is the first, and currently the only travel company to commit to TACTAFI and offer its clients true peace of mind around client fund protection.



“TravelManagers has been passionately vocal around the need for mandatory consumer protection to form part of ATAS. Whilst other travel companies may make broad claims they are offering client surety around the protection of client funds resulting from their own financial failure, TravelManagers has always maintained a clear focus on our Clients, by ensuring that all client funds are held in trust in a separate client account. We are thrilled and proud to now be the first travel company to provide all of our clients’ the added protection of a brand new and innovative business insurance product that provides a further level of security to support the integrity of protection for our clients’ funds” says TravelManagers’ Chairman, Barry Mayo.

TACTAFI will provide protection for all client monies that are received by TravelManagers in payment for travel services up until the time that those funds are then paid to end travel providers/suppliers.

There is no opt in / opt out option – All TravelManagers customers are automatically afforded this extra protection.

“This new business insurance product has been created to protect client funds in the unlikely event that they go missing from, or are not paid into the Insured Trust Account as a result of fraudulent or dishonest activity. If funds are ever found to be missing, the insurance policy will simply reimburse the missing funds directly into the Insured Trust Account.

In addition to this, through its travel insurance provider, TravelManagers is also able to offer its clients protection against the insolvency of end suppliers such as airlines, hotels and cruise companies, as part of its traditional travel insurance,” says Mayo.

After reviewing the various optional insurance products on offer, Mayo says in TravelManagers’ view the products available were not ideally suited for their specific requirements, in particular due to the existing use of an audited Client Trust Account already in place for TravelManagers clients.

“For this reason TravelManagers entered into discussion with Gow-Gates to explore tailored insurance solutions which could be specifically designed to enhance consumers’ peace of mind as to the security and protection of their funds,” he says.

Fidelity insurance is a commoditised product widely used for other industries, but through further development, refinement and mutual collaboration between TravelManagers and Gow-Gates this new TACTAFI product has been created to specifically address the need to protect funds contained or destined for a client trust account.

“We have worked very hard with the Australian Federation of Travel Agents (AFTA) to provide a range of optional insurance products to compliment ATAS, and to suit the needs of as many industry participants as possible. We have welcomed TravelManagers enthusiasm, direct feedback and engagement with this project, and we are delighted to have been able to collaborate with TravelManagers to create yet another tangible value proposition for travel intermediaries to be able to provide peace of mind to their customers. This new insurance product adds value to both the retail travel industry and to customers by further enhancing the protection of consumer funds that are handled within the trust account environment. We are confident this will be widely accepted by the travel industry at large,” says Chris MacKinnon Gow-Gates’ Chief Executive Officer.

Effective immediately TravelManagers’ clients will now have the peace of mind in knowing that their funds are secured with TravelManagers through their client trust account regime, further enhanced through the insurance protection afforded by this new TACTAFI product.

TravelManagers’ Director of Finance, Grant Campbell will be launching this exciting new enhancement to the company’s consumer protection programme that augments the company’s audited client account to the personal travel managers at their national conference which begins on 15 August in Singapore.

Currently there are "2 comments" on this Article:

  1. Sam Smyth says:

    Totally misleading Travel Managers have only taken out a Fidelity Insurance policy, this does not in anyway totally protect passengers, it simply tops up the trust fund should monies be taken out fraudulently. Travel Agents dont go bust due to fraud only, they can go bust for many other reasons, so the question is who pays the passenger if Travel Managers goes bust and its not due to fraud and there is not enough money in the trust account – answer NO ONE. So IF Travel Managers go bust due to fraud and the Fidelity policy tops up the fund, what is there is still not enough money in the trust. Trust accounts are not properly legalised as people think so what happens if the liquidators takes the money. This is a very poor way of protecting passengers, be aware. Travel Managers Travel policy only covers certain monies whilst passed on so still the public is exposed. Travel Managers have been debating to the industry for the last year that the ATAS Insurance products should be mandatory to all and it turns out they dont take any of them out and go for no doubt a cheaper option offering less or no cover.

  2. Tanyu Cilek says:

    TravelManagers has always operated an audited fully funded trust account. The funds in our client account legally belong to our clients, not TravelManagers and not our personal travel managers. The fidelity insurance tops up our client account in the unlikely event that any are fraudulently missing. This means our clients own the funds in our client trust account and fidelity insurance is in place to protect our clients’ funds. Liquidators can only access a client trust account if it has not been properly maintained. TravelManagers has had legal advice and is comfortable that the integrity of our client account is being properly maintained.

    Tanyu Cilek
    Finance & Commercial Manager
    TravelManagers Australia Pty Limited

Comment on this Article:

Time limit is exhausted. Please reload CAPTCHA.

Platinium Partnership


Elite Partnership Sponsors


Premier Partnership Sponsors


Official Media Event Partner


Global Travel media endorses the following travel publication