Clients are increasingly looking for round-the-clock instant support outside traditional business hours, regardless of where their agent is. At the same time, the travel agent is looking for solutions that provide more freedom to work from different locations and with flexible work hours – whether at home, in a client’s office, meeting a client for coffee or even while out of the country on a famil.
Leading technology partner for the global travel industry, Amadeus, is addressing these changing needs with its latest technology platform offering, which is known as Amadeus Selling Platform Connect. The travel industry’s first fully mobile online booking solution has been piloted by TravelManagers since June 2014 and its personal travel managers (PTMs) have been providing feedback that has allowed Amadeus to fine-tune in an everyday business environment.
Carl Retschlag, TravelManagers’ representative for East Perth, operated his business remotely for two months while he was in the Seychelles and Mauritius earlier this year. In fact, it worked so well that he has returned for another visit and is using Connect to great success.
“I can work in the mornings and then head off to spend the afternoon at the beach. When I was here a couple of months ago I was using the previous Amadeus platform, which worked well, but now that I have changed over to Connect, it’s even better as it is not dependent on my personal laptop for accessibility and enables me to specify the exact content, GDS and non-GDS, I want.”
TravelManagers’ Executive General Manager, Michael Gazal, says the new technology has been embraced enthusiastically by its PTMs.
“Previously, if a PTM’s laptop computer failed while they were away from their office for whatever reason, they would have had to rely on the National Partnership Office (NPO) or a fellow PTM to look after the client for them. Now all they have to do is find a computer with an internet connection and they have immediate secure access via Amadeus Selling Platform Connect.”
According to Amadeus IT Pacific’s Managing Director, Tony Carter, teaming up with TravelManagers to trial the new platform has been a very positive experience.
“We couldn’t be happier with the positive feedback we’ve received. We are shaping the future of travel by broadening travel agencies’ business opportunities through never-before-seen online flexibility and mobility, the ability to synchronise across networks and through reduced technical costs.”
Gazal believes the level of mobility offered to PTMs by Amadeus Selling Platform Connect is far superior to any other online booking solution currently available in Australia.
“We have had a very strong collaborative relationship with Amadeus, including a joint project team which meets weekly to move towards the common objective of having all our PTMs transition to Connect. 99% of our network is now set up with access to the new Amadeus solution, and well over 75% of the network is using it almost exclusively or regularly.”
For Retschlag, the change to Amadeus Selling Platform Connect has given him the freedom to work with total reliability from any location with an internet connection, whilst still providing his usual high standard of service to his clients.
“I was able to transact and process business from overseas without any difficulty with the previous Amadeus platform; as far as my clients were concerned, it was no different to if I had been operating from home in East Perth the entire time,” he says. “The change to Connect has been completely seamless for my clients, but for me it means I can do this with much greater confidence and efficiency…And take a look at my office!”
For more information or to speak to someone confidentially about TravelManagers please contact Suzanne Laister on 1800 019 599.