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TravelManagers’ Induction Process Coming Up Roses for Newbie

May 16, 2018 Mobile travel consulting No Comments Email Email

Making a major career change is a big decision, especially when it entails leaving behind a successful career and setting up in your own business.  For Mark Knight, who joined TravelManagers in August 2017, the change is already paying dividends.

 

Knight, who is representative for Thornlands, QLD, says he has found the biggest surprise since he joined TravelManagers to be the amount of time he has now has for life outside his job.

“I’ve gone from working 7am until 7pm most days, to only three to five hours on an average day.  I can take my daughter to and from school, assist in her classroom once a week and catch up with friends,” he says, adding that he also now has time to indulge his passion for cooking.

As well as the vast improvement in work-life balance, Knight says he is thrilled with the progress he’s made in building his business so far, estimating that he is on track to surpass his previous income within the next 24 months.

“I’ve always been focused on providing a high standard of personal service to my clients,” says Knight.  “But having spoken to other new PTMs, it seems that we are all reaching another level now, with fewer interruptions during our work day meaning more time to focus on each client.”

“My clients also say that they like dealing with the owner of the business rather than a consultant that’s part of a large company,” he explains.  “One client has sent me two referrals in the past six months: something that happened a lot less frequently when I was a consultant at a large company.”

Knight attributes much of his successful transition to the support he has received from TravelManagers’ National Partnership Office (NPO).

PTM Mark Knight ready for another busy day of client interaction

“I came to TravelManagers expecting to get a certain level of support but was quite prepared to be mostly on my own,” he explains.  “Instead, the people at the NPO have been so helpful in ways that I hadn’t expected: from fares and ticketing to accounts and marketing.

“They’re so easy to deal with,” Knight adds.  “There’s no waiting on hold for long periods, and everyone’s so keen to help.  Noree Kahika, my business partnership manager has been with me every step of the way, and the fares and ticketing team and accounts teams have also been amazing.”

Knight says he has also appreciated the support he has received from fellow PTMs, from one-on-one discussions prior to making the move to TravelManagers, to information-sharing via the PTM Facebook page and regional cluster meetings at which PTMs can share ideas, experiences and knowledge.

With monthly intakes of new PTMs joining TravelManagers, Executive General Manager, Michael Gazal, says having an extensive and comprehensive induction programme in place is a priority.

“Our business partnership managers and training staff are with them every step of the way, running group induction seminars and escorting them through a 90-day action plan to ensure that all their bases are covered,” he explains.  “New PTMs are hit with a lot of new information in a short space of time, so we take care to ensure that nothing gets missed.   Once they’re up and running, there’s still plenty of support they can tap into if they so choose.”

Thanks to a strong start, Knight says he is already looking for ways to further grow his businesses and, as with the other PTMs with whom he has been regularly sharing experiences and swapping hints, he is seeking out local sponsorship activities and strengthening his supplier relationships.

For more information or to speak to someone confidentially about TravelManagers please contact Suzanne Laister on 1800 019 599.

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