Whether it’s a week-long cruise up the Inside Passage or a month-long odyssey from coast to coast, Canada offers a diversity of experience and landscape that can be overwhelming for both clients and travel professionals. Thirteen of TravelManagers’ Sydney-based personal travel managers (PTMs) were recently fortunate enough to be brought up to date on what Canada has to offer by some of the its tourism industry’s top representatives.
The updates took the form of two Masterclass sessions that were held at TravelManagers’ National Partnership Office (NPO) in Sydney. The sessions each lasted ninety minutes and included presentations from Canada & Alaska Specialist Holidays, Rocky Mountaineer and Air Canada.
Ed Smith and Alison Duong from Canada & Alaska Specialist Holidays (back row) with TravelManagers’ Doina Nicutescu, Kim Mason, Paula Shields and Stephanie Fung
TravelManagers’ representative for Five Dock in Sydney’s Inner West, Sandii Pink, was one of the attendees. Despite having more than seventeen years’ experience in the travel industry and having travelled extensively herself, Pink says the Masterclass session was still highly beneficial.
“It was great and I was so glad to hear from Canada/Alaska wholesalers who know their stuff.”
TravelManagers’ Executive General Manager, Michael Gazal, agrees that the sessions were very well received.
“Masterclass sessions like these are not just useful in building on the impressive product and destinational knowledge our PTMs already have,” explains Gazal. “They also serve to strengthen the strong relationships we have with our key suppliers, both at a national level, and for individual PTMs.”
Air Canada was one of the participating suppliers; Sales Executive Neil Ford used his time to showcase the airline’s new product for 2016, which includes the new Premium Economy and Business Class services on the 787 Dreamliner.
(left to right) TravelManagers’ Michelle Schulze (left), Kim Mason (4th from left) with Doina Nicutescu and Stephanie Fung (at right) with Dianna Schinella from Rocky Mountaineer, Neil Ford from Air Canada and Ed Smith from Canada & Alaska Specialist Holidays (left to right)
Rocky Mountaineer’s Sale Manager for Asia Pacific, Dianna Schinella, updated attendees on their new Silverleaf and Goldleaf options, while Ed Smith from Canada and Alaska Specialist Holidays provided a look at some of the amazing destinations within Canada and an overview of FIT journeys that could be tailor-made for individual clients.
Kim Mason, representative for Cronulla, has travelled extensively in Canada herself, but agrees that the training will benefit both her and her clients.
“I have done lots of training on Canada previously as well; however, this was a really good way to catch up on any changes. The extra knowledge will definitely help me get a few new bookings across the line.”
Gazal says the feedback from suppliers and PTMs alike has been both positive and enthusiastic, making it a certainty that similar sessions will take place in the future.
“We will continue to strive to ensure that our PTMs maintain the best possible product knowledge, whether it’s by more sessions like these, by webinar or by other means such as social media. The better-informed our PTMs can be, the better service they will be able to provide to their clients… and that’s good for everyone.”
For more information or to speak to someone confidentially about TravelManagers please contact Suzanne Laister on 1800 019 599.