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Tripadvisor Announces Travellers’ Choice Hotels With Exceptional Service

May 17, 2014 Social Media No Comments Email Email

TripAdvisor™, the world’s largest travel site*, today announced the Travellers’ Choice ™ Hotels with Exceptional Service, honouring 1,762 properties in 98 regions and countries across the globe.

The Place Luxury Boutique Villas, Koh Tao, ThailandThe awards recognise top accommodation for service in the world and individual lists for Asia, Africa, Australia, Canada, Caribbean, China, Europe, Japan, Mexico, Middle East, South America, South Pacific, the U.K., and the U.S.

Travellers’ Choice Exceptional Service award-winners were determined based on the millions of reviews and opinions of TripAdvisor travellers worldwide, taking into account the quality of reviews and ratings for service. Thailand’s The Place Luxury Boutique Villas and Oriental Kwai Resort ranked 2nd and 5th in Asia respectively. 

“TripAdvisor is pleased to shine the spotlight on properties around the world that are recognised by their guests for providing superior service,” said Barbara Messing chief marketing officer for TripAdvisor. “Travellers have millions of hotels to choose from, and service is one way to stand out in the crowd. It’s clear in reading our hotel reviews that when you have a happy customer, they spread the word.”

Top 25 Hotels for Service in Thailand:

  1. The Place Luxury Boutique Villas, Koh Tao, Chumphon
  2. Oriental Kwai Resort, Kanchanaburi
  3. Secret Garden Chiang Mai, Doi Saket, Chiang Mai
  4. Rimping Village, Chiang Mai
  5. Jaidee Resort, Hua Hin, Prachuabkirikhan
  6. Dhara Dhevi Chiang Mai, Chiang Mai
  7. Anantara Chiang Mai Resort & Spa, Chiang Mai
  8. Sandalwood Luxury Villas, Ko Samui, Surat Thani
  9. Four Seasons Tented Camp Golden Triangle, Chiang Saen, Chiang Rai
  10. Xanadu  2008, Kanchanaburi
  11. Ariyasomvilla, Bangkok
  12. Viang Yonok Hotel, Restaurant, Sports Club, Chiang Saen, Chiang Rai
  13. Shantaa Koh Kood, Ko Kut, Trad
  14. Layana Resort and Spa, Krabi
  15. Rabbit Resort, Pattaya, Chonburi
  16. Four Seasons Resort Chiang Mai, Chiang Mai
  17. Code, Surat Thani
  18. Oriental Residence Bangkok, Bangkok
  19. Le Divine Comedie, Ko Phangan, Surat Thani
  20. U Sunsuri Phuket, Phuket
  21. Chongfah Beach Resort, Khao Lak, Pang Nga
  22. Lana Thai Villa, Mae Rim, Chiang Mai
  23. Golden Cupids Hotel, San Sai, Chiang Mai
  24. Montra Hotel, Ko Samui, Surat Thani
  25. 137 Pillars House, Chiang Mai

Top 25 Hotels for Service in Asia:

  1. Hanoi Serene Hotel, Hanoi, Vietnam
  2. The Place Luxury Boutique Villas, Koh Tao, Chumphon, Thailand
  3. Holiday Diamond Hotel, Hue, Vietnam
  4. Essence Hanoi Hotel, Hanoi, Vietnam
  5. Oriental Kwai Resort, Kanchanaburi, Thailand
  6. Art Trendy Hotel, Hanoi, Vietnam
  7. Jade Hotel, Hue, Vietnam
  8. Hanoi Elite Hotel, Hanoi, Vietnam
  9. Hanoi Elegance Ruby, Hanoi, Vietnam
  10. Hanoi Holiday Diamond Hotel, Hanoi, Vietnam
  11. The Privilege Floor, Siem Reap, Cambodia
  12. Villa Semana, Ubud, Indonesia
  13. Hanoi Moment Hotel, Hanoi, Vietnam
  14. Hanoi Meracus Hotel 1, Hanoi, Vietnam
  15. Pavillon d’Orient Boutique-Hotel, Siem Reap, Cambodia
  16. Hotel Tugu Lombok, Lombok, Indonesia
  17. Hotel Friends Home, Kathmandu, Nepal
  18. Hanoi Elegance Diamond Hotel, Hanoi, Vietnam
  19. Taj Lake Palace Udaipur, Udaipur, India
  20. Komaneka at Rasa Sayang, Ubud, Indonesia
  21. Komaneka at Tanggayuda, Ubud, Indonesia
  22. Komaneka at Monkey Forest, Ubud, Indonesia
  23. Uma by COMO, Ubud, Indonesia
  24. Buckingham Place, Tangalle, Sri Lanka
  25. Damai, Lovina Beach, Indonesia




The Place Luxury Boutique Villas Amongst Hotels in Thailand Honoured for Exceptional Service

One hotel from Thailand ranked amongst the top hotels for service globally, with The Place Luxury Boutique Villa placing 17th in the World and 2nd in Asia.  “We are humbled and hugely honoured to receive this award from TripAdvisor travellers. All of us on our team genuinely cares about helping our guests have the holiday of a lifetime and the feedback we receive is hugely rewarding for everyone,” said Guy Welply, Owner of The Place Luxury Boutique Villas.

TripAdvisor Reviews from Happy Travellers 

Here is what TripAdvisor reviewers are saying about some of the top Travellers’ Choice Exceptional Service award-winners:

The Place Luxury Boutique Villas (#1 in Thailand) – “It has everything you could imagine in there and more and if you can think of something that hasn’t been included the team will do their best to find it for you. The complimentary welcome pack is a lovely touch and the mobile phone provided was very useful, no matter how silly a question you always got a friendly and speedy response.” 

Hanoi Serene Hotel, Hanoi, Vietnam(#1 in Asia) – “The service we received from the staff here was outstanding. They are the most friendly and caring bunch and will go out their way to make your stay the best it can be.”

Three in four travellers will return to a hotel with exceptional service

According to a TripAdvisor survey of almost 1,000 respondents from Southeast Asia1, three in four (75%) travellers feel that good service is very important at a hotel, with three in four (78%) travellers also indicating that they will return to a hotel that has provided them with exceptional and memorable service. Providing good service can also help a hotel’s bottom line as nine in ten (88%) respondents would pay more to stay at a hotel with great service.

The average nightly rate2 of Travellers’ Choice Exceptional Service award-winners for Asia is THB 5,385 and THB 11,030 for Thailand.

All 1,762 unique winners of the 2014 Travellers’ Choice Exceptional Service awards can be found at:

1The survey was conducted with 986 travellers from Southeast Asia (Thailand, Singapore, Malaysia and Indonesia) from 7 May to 12 May 2014.

2Prices were converted into Thai Baht on 12 May 2014 on


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