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Tropical Cyclone Pam – Vanuatu Hotel & Tours Update

April 23, 2015 Destination Global No Comments Print Print Email Email

Australians who want to help Vanuatu but don’t know how are encouraged to book a holiday there. Recovery efforts are moving quickly and properties are coming back online and others will continue to over the next few months. The island of Espiritu Santo has not been affected and is operating normally.

The Vanuatu Tourism Office has the following information regarding Vanuatu’s hotels and resorts:

Espiritu Santo Properties


Aore Island Resort
Barrier Beach House
The Beachfront Resort
Bokissa Private Island Resort
Coral Quays Fish and Dive Resort
Deco Stop Lodge
Hidden Cove Eco Retreat
Hotel Santo
Mahimahi Villas
Moyyan House by the Sea
Oyster Island Resort
The Espiritu
Turtle Bay Resort
Ratua Private Island
Village de Santo

Port Vila Properties


Angelfish Cove Villa
Aquana Beach Resort
Benjor Beach Club
Chantilly’s on the Bay
City Motel/Golden Dragon
Coco Beach Resort – only the roof and the lower part of the restaurant needs repairing. Currently there are umbrellas up.
Coconut Palms Resort
Erakor Island Resort and Spa
Fatumara Lodge
The Grand Hotel and Casino
Hideaway Island Resort
Island Magic Resort
Kaiviti Motel
Lagoon Beach Resort
The Melanesian Port Vila
Mangoes Resort
Mariner Apartments
Moorings Hotel Port Vila
Nasama Resort
Pacific Lagoon Apartments
Paray Lodge – no power
Poppy’s on the Lagoon
Quest Apartments
Sunset Bungalows
The Terraces
Tradewinds Resort
Tranquility Eco Resort
Tropicana Lagoon Apartments
Troppo Mistique
Vale Vale Beachfront Villas
Vila 25
Vila Chaumieres
Warwick Le Lagon Resort & Spa – currently open for business with limited facilities while they continue the reinstatement of their grounds and attend to repairs and maintenance in the public areas. Reduced room inventory and more rooms will be opened gradually after clean up and repair is done. Food and beverage facilities and certain activities are available and more will come back on line soon.  Should you want to defer or cancel your current reservation, no penalty will apply prior to 1 May 2015.

Currently closed:

Blue Pango Motel – closed until further notice.

Breakas Beach Resort – aims to have 14 Garden View Fares, the restaurant and the bar fully operational by 01 May, 2015 subject to supply and weather. They aim to have the remaining fares fully operational by 15 May, 2015.

Eratap Beach Resort – closed until 26 April, 2015

Gimini House – closed until end May 2015.

The Havannah – closed until 14 May, 2015.  If anyone wishes to postpone their booking they may do so with no penalty. If anyone wishes to cancel their booking they may do so with no penalty. Travel up to 31 May 2015.

Holiday Inn Resort Vanuatu – closed for at least 6 months from April 2015.  As such, the resort will not be accepting any bookings until such time it can establish an opening date.  We are only able to advise on its opening at a later date.  Please follow the resort’s Facebook page for updates. (https://www.facebook.com/holidayinnresortvanuatu) If you wish, we can take your email address and contact you when the resort starts accepting bookings again. Meanwhile, full refunds will be provided on any cancellations resulting from the resort’s closure following Cyclone Pam.  Guests with future bookings are advised to contact +678 22040 or [email protected]

Iririki Island Resort – The Resort will be closed until 30th November 2015 while repairs are made to the resort and facilities, and scheduled to reopen 1 December 2015 as a new and improved 4* International Island Resort which will be the pride of Vanuatu and the South Pacific region. The resort is offering guests the option to rebook (on current rates & promotions already confirmed by the Resort prior to 13th March 2015 with the validity period of travel effective from 1st December 2015 – 30th November 2016) or full cancellation (No charges are applicable in accordance with the contract where the 72 hour cancellation policy no longer applies to pre-existing bookings that was already confirmed).

Starfish Cove – closed until 29 June, 2015.

Surfside Vanuatu – closed and in rebuild for the next few months. Guests are asked to consider bookings from July onward.

Tamanu on the Beach – closed until further notice.

Trees and Fishes Angler’s Retreat Vanuatu – closed until mid-April, 2015.

Vanuatu Executive Retreat – closed until 19 April, 2015.

The Vanuatu Holiday Hotel – expects to be fully operational by May 2015.

Tanna Properties


Afola Bungalow – Restaurant opens in May 2015
Apera Beach Bungalow – Half of the rooms operational. Restaurant opens in September 2015.
Blue Ocean Bungalows – 1 out of 3 rooms operational. Restaurant closed until further notice.
Blue Reef Ocean Bungalows – 2 out of 3 rooms operational.
Everest Bungalow – Restaurant closed until further notice.
Iwaru Beach Bungalow – 1 out of 6 rooms operational. Restaurant opens in June.
Joe Narua Guesthouse
Jungle Oasis Bungalow – 8 out of 11 rooms operational.
Lenakel Cove Bungalow – 5 out of 9 rooms operational.
Rocky Ridge Bungalow – 3 out of 4 rooms operational.
Sunshine Coast Bungalow – 2 out of 5 rooms operational.
Sunset Bungalows – 5 out of 7 rooms operational.
Talapoa Lodge
Tanna Adventures Nima Bungalows – 1 out of 5 rooms operational. Restaurant closed until further notice.
Tanna Lodge
Tree Tope Lodge – Half of the rooms operational.
Volcano Haven Bungalow
White Beach Bungalows – Half of the rooms operational. Restaurant opens in June 2015.
White Grass Ocean Resort

Currently closed:

Adventure Lodge – Closed until September 2015.
Banyan Castle Bungalow – Closed until September 2015.
Craisoon Bungalow – Closed until July 2015.
Fire Island Bungalows – Closed until January 2016.
Hidden Treasure Bungalow – Closed until July 2015.
Ikamir Guesthouse – Closed until January 2016.
Friendly Bungalows – Closed until further notice.
Island Dream Bungalow – Closed until July 2015.
Lava View Bungalows – Closed until July 2015.
Mountain Breeze – Closed until August 2015.
Tanna Accommodation in the Tribe – Closed until January 2016.
Tanna Evergreen Resort & Tours – Closed until further notice.
Tanna Panorama Bungalows – Closed until October 2015.
Volcano View Bungalow – Closed until July 2015.
Yacht Club – Closed until August 2015.
Yasur Camp & Tree House – Closed until July 2015.

Port Vila Tours and Transfers


Adventures in Paradise – excluding round island tours and abseiling tour
Air Safari
Air Taxi
Aquadventures Ltd
Atmosphere Limited
The Barge
Bellevue Equestrian School & Recreation
Big Blue
Buggy Fun Rentals
Pakoa Taiwia
Community Freshwater Handicraft Centre
Coongoola Cruise – operational for day cruises
Eden on the River
Ekasup Cultural Village (Nafonu Tatoka Tours)
Eric Lerouw
Festa Charles
Freshwater Handicraf Center
Go to rent
Go Vanuatu
Harriet’s Tour
Havannah Beach Boat Club
Holiday Makers Around Island Tour
Hideaway Island Resort
Iraofa Cultural Village
Ifira Mama’s Handicraft
Island Holiday Tour
Island Time Kayaking
Jo Ellen Tour – limited services
Joe’s Jetski Hire Vanuatu Ltd
Kayaking Vanuatu – from Beach Bar
Lelepa Island Tours
LH Pacific Travel
Mat Tamau Handicraft Market
Melanesian Tours
Mele Beach Bar
Mele Beach Handicraft Market
Meridian Charters
Nautilus Watersport
Ocean Blue Fishing Charters
Ocean Walker Vanuatu Limited
Off Road Adventures
On Wheels Ltd
The Reef Explorer
RS Sailing
Sailaway Cruise
Sigary’s Taxi Boat
South Pacific Cruises Ltd
Tanna Coffee
The Terraces Vanuatu Ltd
Top Rock
Trek Vanuatu
Tropic Thunder
Tropical Oasis Cascades & Garden
Tropical Tours
Unity Airlines John’s Authentic Tours
U-Power (Zego) – charters only
Vanuatu Discovery
Vanuatu Eco Tours – limited services
Vanuatu Game Fishing Ltd
Vanuatu Handicraft Market
Vanuatu Helicopter (2012) Ltd
Vanuatu Information Center
Vanuatu Island Travel Center
Vanuatu Islands Sailing
Vanuatu Jungle Zipline
Vila Flyboard
Volcanic Earth
World Car Rental

Currently closed:

Edge Vanuatu – Closed until further notice.
Holiday Solutions Tour – Closed for 2 – 3 months.
Karngo Road Market & Eco Tours – Closed until May 2015.
The Summit – Closed until 30 June, 2015.

Tanna Tours and Transfers


Blue Cave Tour
Central High Lands Water Cascades
Louniel Waterfall & Surf Beach Tour
Lowinio Cultural Village Tour
Stella Rain Forest Tour
Tanna Adventure Tours (vehicle)
Tawinio Man Nature Speaking Tour
Yakel Custom Village Tour
Yasur Volcano Tour

Currently closed:

Black Magic Tour – Operational from June 2015.
Lanuingao Waterfall & Bush Walk – Operational from May 2015.
Tahfutuna Cultural Center – Operational from May 2015.
Tanna Giant Banyan Tour – Operational from May 2015.
Terkakak Cultural Tour – Operational from May 2015.

Outer Islands

Nagol Land Diving Festival: going ahead as per schedule, every Saturday between 11 April and June 2015. Most operators will be operating tours as usual.
Malekula and West Ambrym: open for tourists. Those wishing to arrange accommodation and tours can contact the Malampa.travel call centre on +678 5548888 & +678 7748030. For information please visit malampa.travel


Island Escape Cruises: The 2015 season is going ahead as scheduled and they are expecting all services and activities to be as planned. The hotels included in the cruise packages will be fully operational when the ship arrives along with the northern islands that are on the itinerary.


Air Vanutua: Temporary schedules available here.

Virgin Australia:
No flight operating on
Sun 12 Apr
Sun 19 Apr
Sun 26 Apr
Sun 3 May
No other flights will be affected, so the company will still be operating the Monday, Wednesday and Saturday services in those weeks.
Travellers can change the date and destination to their Vanuatu tickets up to the 31st of May without penalty (fare difference must be paid). Also, all guests who are travelling up to, and including 31 May, can change the date of their travel by up to 30 days without any cost or hold the value of their ticket in travel bank for up to 12 months from time of ticket purchase.

Last updated 16/04/15 4:00pm AEST

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