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TrustYou, the world’s largest guest feedback platform, today  announced the launch of its new live chat channel that is part of its well-established Guest  Messaging tool. The easy-to-integrate live chat enables hotels to respond to booking inquiries in  real time and turn more website visitors into direct bookings with enhanced customer service  opportunities. With this development, TrustYou responds to the increasing demand for instant  real-time service requests from travelers before and during their stay.

The sophisticated live chat brings a variety of benefits to hotels:

● As a booking channel: Fast replying to booking inquiries to help website visitors make a  confident buying decision through a hotel’s IBE

● As an on-site communication channel: Creating positive guest experiences through a  WiFi page, or standalone web page, for guests to get informed and fix issues when they  occur

● As an internal task manager: Optimizing staff operations by seamlessly turning requests  into assigned tasks

TrustYou’s live chat solution does not require a complex or expensive setup, nor does it imply an  extensive training for the hotel staff. All incoming messages are displayed and can be handled  within the same inbox used for email, SMS, and social messenger. Implementation is complete  by copying a few single lines of code on the hotel website.

“Live chat opens up a completely new opportunity for hotels to speak to travelers and guests  before and during their stay”, adds Benjamin Jost, CEO of TrustYou. “We can help to turn more  website visitors into bookings, enhance customer satisfaction which results in more positive  reviews. In many cases, travelers have additional questions, concerns, or requests. Being able to  connect with a member of the hotel staff, and getting all the desired information in real time  decreases the chances of browsing other websites and increases direct bookings and thus  revenue.”

Live chat can be used as a single product in the form of a Messaging Basic license, and newly  integrates with many of the major PMS platforms. Find the full list of available integrations ​on  TrustYou’s website​.