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Turbulence for the Qantas/Emirates alliance

July 30, 2016 Headline News 1 Comment Email Email

egtmedia59It makes the Qantas bottom line look good – but is the Qantas/Emirates partnership winning points with the right people? According to at least one member of the Australian Frequent Flyer Gazette, the alliance has failed to deliver on its promises of improved service and choice for flyers. Successive reductions in benefits for Qantas customers flying Emirates are just part of a long list of complaints the Gazette reports in a story headlined Qantas and Emirates in an Unhappy Marriage?

“Our members particularly lament the loss of many Qantas international flights. Flights to Europe from Brisbane, Perth and Adelaide were taken over by Emirates when the alliance began. But Emirates does not allow Qantas flyers to upgrade using their points; nor does it offer Premium Economy. Some members also miss the Singapore stopover to Europe, which was replaced with Dubai, the story says. “Numerous members also feel that the initial benefits of the alliance, now into its fourth year, have been gradually whittled away over recent years. Qantas has already abolished lounge access for Qantas Club members flying on an Emirates flight number. Just a few weeks ago, Qantas also removed the ability to earn points or status credits on some Emirates fares.” Not all members were critical. “In particular, our members have benefited from one-stop flights to many European and African destinations, and access to reward flights on Emirates’ vast global network, the spokesman  adds. My first experience with what I thought was the alliance was nothing short of a disaster. I booked a flight to Bangkok via Singapore on the Emirates site. All flights had Emirates codes but I did see a line saying that Jetstar operated the Singapore Bangkok leg. That’s Qantas I thought. I was wrong.  After meetings in Singapore I headed to the Emirates lounge (I carry a gold card) only to be told to go jump by the lounge manager. We don’t support Jetstar here he sneered. Coming home was worse – best described as every traveller’s nightmare. I arrived from Siam Reap luckily with plenty of time to spare because when I went to the Emirates transfer desk I was told to come back in 30 minutes. I returned to be told that not only could they not ticket the flight home  – for me to get the Jetstar sector I had to go out of the airport and back up to the departures hall and go through waiting lines and immigration at one of the busiest airports in the world.. It took hours – just as well I had left plenty of time. Never again – and that is what Emirates should be saying to Jetstar. Never again.

Written by Ian McIntosh

Currently there is "1 comment" on this Article:

  1. JC Lloyd-Southwell d'Anvers says:

    The problem is that Emirates treats you well only if you’re flying Business or First, I am a Platinum FF with Qantas/Emerald Oneworld, I recently booked both QF and Emirates flights, I was told by QF Premium Desk that I was entitled to FastTrack when travelling via BKK on any codeshare ticket, but the purser refused to give me one, she said she did not care what the website said nor what I had been told, you could not get a ruder person than her. When I was departing BKK they had upgraded me to Business but they refused to give me a fast track card because they said my ticket had been purchased as economy class and that the upgrade had no relevance. There is no logic to their argument. On another flight same route, I called Emirates directly and they put notes on the PNR saying I was entitled to fast track cards as BKK is a super busy airport and I definitely do not like to stand forever queuing up for immigration. Turns out they completely disregarded the notes, I called the Supervisor and was told they could see the notes but still would not oblige. At least when you’re flying QF the CSM or CSS make a point of coming to greet you and tell you that if you need anything all you need is to let them know. On any Emirates flight they will come and greet you on the flight but last time I asked if they had any magazines, the FA came back to tell me her purser had told her that magazines were for business and first class passengers. As a frequent flyer I do not see any real benefits of flying Emirates, an airline I seek to avoid at all costs, the hassles are just not worth the trouble!

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