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Two ways of looking at in-your-face cameras

May 19, 2017 Headline News 1 Comment Email Email

If you’re working hard at an airport sorting out travel arrangements for airline passengers, what do you do when a passenger starts filming you on his phone? In the case below, a dispute led to a sort of camera phone duel, a faceoff with both parties drawing their phones and recording each other.

The passenger in the dispute, Navang Oza, 37, started filming what he regarded as poor customer service at an airline counter in New Orleans.

The airline worker he’s filming, clearly flustered by what she considers an intrusion, tells Oza “you did not have my permission to videotape,” then turns to a colleague and says “cancel the reservation”.

The airline worker – the carrier is United Airlines – then starts recording Oza on her own phone while threatening to call the police.

NBC Bay Area reported the altercation and Oza posted his video on Twitter.

You can watch it here:

The dispute centres on an oversize suitcase.

Oza, who was flying back to San Francisco, reportedly ended up re-booking his flight on a different airline.

United Airlines reportedly said it is investigating.

“The video does not reflect the positive customer experience we strive to offer, and for that we apologise,” the airline said in an issued statement.

Oza encourages other passengers to keep recording. That is already happening, with lawyers advising travellers to record anything contentious for possible later use.

It was once considered polite to ask whether you could film or photograph somebody, before doing so. The invention of the camcorder eroded that courtesy and the arrival of the phone camera killed it outright. As the clip shows, some people still regard the practice as intrusive.

Written by Peter Needham

Currently there is "1 comment" on this Article:

  1. Owen Olsen says:

    Yes it is still intrusive. Ask permission beforehand always! Do it politely and it will change the outcome of the situation. You don’t escalate the situation by being forceful. This fellow also calls this harassment. In the video there is no harassment except from the customer. He purely did this because United was already in the news and thought that it would be right to turn the tables.

    As a former photojournalist I had to follow a code of ethics. Most in the general public have no morals or ethics in regards to filming others. They need to learn this and ask themselves the question “Would I like to be filmed in the same situation or in any other situation (where permission wasn’t sought)?” My advice is use courtesy always and work to a compromise. If not then take it to the next level, supervisors, management, again if no resolution then you start filming, but not before giving the other party a warning. Lawyers will always say whatever they want, they are mostly only interested in themselves making money out of litigation.

    A side note: check-in counters have security cameras. It can work both ways. So watch your behaviour when it comes to relations with others, anywhere.

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