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Uniworld Continues To Raise The Bar

September 15, 2017 River Cruising No Comments Email Email

Uniworld Boutique River Cruises this week announced it has again achieved a remarkable 4.9/5.0 average FEEFO guest satisfaction for the second year in a row.

FEEFO is an independent online review system that promotes genuine customer reviews without alteration or bias from the service provider. Every Uniworld guest receives an invitation from FEEFO to independently review their Uniworld cruise experience on their return, and all reviews are displayed by FEEFO on Uniworld’s global website. 

Fiona Dalton, Managing Director of Uniworld Australia, advised, “Our FEEFO reviews are incredibly important to us as they are the key litmus test we use to drive continuous improvement across every area of our business. With over 40 years of experience in delivering river cruises of the highest quality and standard, to have such a consistently high FEEFO rating is a great testament to the nautical and hospitality crew on-board our ships who continue to deliver the very best experience on the rivers.” 

Fiona went on to say, “We know there is no more powerful a recommendation than one that comes from a past guest. We hope our present and future guests will use this to access unedited, real time information that will assist them in making an informed decision on the value and quality of a Uniworld experience. As a team, we will be continuing to strive for a perfect score – and as a company nothing is more important to us than a satisfied guest.” 

Current guest reviews from the 2017 sailing season commends that Uniworld went “beyond our wild expectations, nothing was a bother and we felt like royalty” on the European Jewels itinerary as well as a guest from the Castles Along the Rhine itinerary who commented, “The food, the excursions, the precision execution of the cruise manager Kirstin. It was all fantastic. We were extremely happy with the service of all the staff members. Thank you for a wonder-filled experience.” 

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