Today, Vietnam Airlines has been certified with a 4-star airline rating by prestigious international air transport rating organisation Skytrax. This is the third consecutive year that Vietnam Airlines has achieved this accolade as the airline continues to deliver an outstanding flying experience for all its customers.
The Skytrax rating is based on evaluation programmes conducted across Vietnam Airlines services, which has been undergoing a significant transformation to develop every aspect across the business- from on-ground to inflight services. Achieving Skytrax 4-star international standards places Vietnam Airlines in esteemed company alongside many of the world’s leading premium airlines, including Air France, Air New Zealand, British Airways, Emirates, Japan Airlines, Korean Air, KLM and Qantas.
This year, Vietnam Airlines is taking great strides in focusing on service quality as the core feature of the business, in order to meet the increasing requirements of customers. The airline also prides itself on the cultural touchpoints of the service which are deeply embedded in all the flag carrier’s products and services. From the celebrated national dish, “Pho”, to distinctive seasonal fruits such as lychee and longan, Vietnamese cuisine is a hallmark on all Vietnam Airlines flights. Additionally, newly-designed Business Class tableware for Japanese meals on all Japan routes represents a harmonious combination of Japanese and Vietnamese culture, with the familiar “Lotus” brand image and pink colour of Lotus appearing on each piece.
Earlier this year, Vietnam Airlines appointed celebrity chef, Luke Nguyen, as its Global Cuisine Ambassador. Together with Vietnam Airlines’ culinary team, Luke will reimagine the in-flight menus, drawing inspiration and influences from the rich Vietnamese culture and cuisine around the world. Luke will create eight regional dishes for the Business Class menu inspired by his travels across Vietnam. This partnership comes from a shared ethos of respecting cultural values by designing, preparing and presenting authentic Vietnamese flavours in harmony with on-board dishes.
Vietnam Airlines also continues to provide enhanced service standards across all cabin types, and dedicated check-in counters for priority passengers. Vietnam Airlines has implemented separate check-in counters for Business Class and Premium Economy passengers and Lotusmiles members. Premium Economy is available on routes between Vietnam and Japan, Australia and Western Europe, while Business Class is offered on international flights to the UK, France, Germany, Australia and Russia, with new pajamas, blankets and bed linen, providing extra comfort and a luxurious experience for long-haul journeys. Enhancements to the airline’s duty free shopping have also made a great contribution to improving the experience for customers.
Customer satisfaction is Vietnam Airlines’ greatest source of pride. The airline’s efforts to enable innovation and development have been recognized by international and national communities through a series of prestigious awards. In 2017, Vietnam Airlines was awarded the ‘Asia Pacific Airline of the Year’ by CAPA; as well as ‘World’s Leading Airline – Premium Economy Class’ and ‘World’s Leading Cultural Airline’ in the World Travel Awards.
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