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Virgin America Is Double-Award Winner In 2014 World Airline Awards

July 26, 2014 Accolades No Comments Email Email

Virgin America, the California-based airline known for its upscale service and low fares, took top honors for Best Low-Cost Airline in the U.S.A. for the fifth consecutive year as well as Best Staff Service among North American airlines for the fourth year in a row in the 2014 World Airline Awards (formerly Skytrax awards).

Virgin America Is Double-Award Winner In 2014 World Airline Awards: Airline Honored with “Best Airline Staff Service in North America” and “Best Low-Cost Airline in the U.S.A.” (PRNewsFoto/Virgin America

The survey for the awards operated between August 2013 and May 2014 and included more than 100 customer nationalities from over 160 countries.

“To be named the top low-cost airline in the U.S. by such experienced global travelers is truly an honor,” said Virgin America Senior Vice President of People and In-Flight, Frances Fiorillo. “I believe that we have some of the most dedicated and committed teammates in the industry and to be recognized for providing the best airline staff service in North America is a testament to their hard-work and belief in re-inventing the airline travel experience.”

The awards were presented today at the historic Wind Tunnel at the former Royal Aircraft Establishment as part of the Farnborough International Airshow near London in the United Kingdom. The 2014 awards are based on 41 key performance indicators of airline product and service – from check-in to boarding, seats, cabin cleanliness, food, beverages, IFE and staff service – and included more than 18 million responses.

“We congratulate Virgin America for this double success. With the awards voted for by airline customers worldwide, they represent the voice of passengers, and being a global survey are regarded as a benchmark of airline excellence,” said Edward Plaisted, CEO of Skytrax. “The awards recognise the front-line service quality being delivered by Virgin America staff across all customer-facing areas, both in the airport and onboard environment, and it is their success that we are honoring today with these awards.”

Virgin America offers guests sleek, tech-forward aircraft cabins with custom-designed seating, fleetwide in-flight WiFi, signature moodlighting, power outlets near every seat and the Red™ in-flight entertainment system. The Red™ platform offers guests on every Virgin America flight their own seatback screen, with 25 films, live TV, interactive Google Maps, videogames, a 6,000 song library and an on-demand menu, which allows flyers to order a cocktail or snack from their seatback any time during a flight. In addition to a Main Cabin that offers custom-designed leather seating with a deeper, more comfortable pitch, the airline’s First Class offers white leather seating with 55 inches of pitch, 165 degrees of recline and lumbar massagers. The carrier’s Main Cabin Select option offers 38-inches of pitch, free food and cocktails, an all-access pass to media content, dedicated overhead bins and priority check-in/boarding. In 2012, Virgin America opened its first airport lounge, The Loft at LAX, and rolled out enhancements to its Elevate frequent flyer program — including status levels.

Virgin America has created 2,800 jobs and has expanded its footprint across the country with flights to in-demand destinations including San FranciscoLos AngelesNew YorkNewarkWashington D.C. (IAD and DCA), Las VegasSan DiegoSeattleBoston,Fort LauderdaleOrlandoDallas-Fort Worth (ends October 2014), Los CabosCancunChicagoPuerto VallartaPalm Springs(seasonal), Philadelphia (suspends October 2014), Portland and Austin. The airline will also be launching service to Dallas Love Field and New York’s LaGuardia Airport in October 2014.

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