Virgin Australia today launches complimentary food on all flights across the Australian domestic network.
The roll out of free food and checked baggage on all domestic flights will complement the free inflight entertainment.
This is another proof point for Virgin Australia as part of its transformation into a premium, contemporary, full service airline.
Virgin Australia Chief Customer Officer, Mark Hassell says Virgin Australia is committed to service excellence and putting customers at the heart of everything we do.
“We’re delighted to announce that the Virgin Australia product offering now includes complimentary food and drink, checked baggage on all flights as well as entertainment across our domestic network,” Mark Hassell said.
“The roll out of free food and checked baggage, to complement our wireless in-flight entertainment, is an important part of our ability to deliver a consistent, premium service across our network,” Mr Hassell said.
The food and beverage service has been tailored to the time of day and the duration of the journey, a great example of Virgin Australia’s customer insight led approach which continues to underpin all of the exciting initiatives that have shaped the airline in to what it is today.
“Today’s announcement, coupled with our exceptional service and leadership in on-time performance, puts us in a strong position to continue to grow our loyal customer base,” Mr Hassell said.
Virgin Australia continues to offer complimentary tea, coffee, juice and water on all flights, complimentary wine, beer and soft drink served in ‘Happy Hour’ between 5 and 7pm Monday toFriday as well as alternative food and beverage options through the popular on-board Retail Menu.