The latest advice from our team of meteorologists and the Volcanic Ash Advisory Centre is that conditions are not suitable for operations into and out of Denpasar Airport today.
We have been advised that Mt Raung continues to erupt and winds continue to blow in an unfavourable direction, and are forecast to continue to do so for the rest of the day.
Therefore Virgin Australia has cancelled all flights into and out of Denpasar today, Monday 13 July. Flights from Australia into Denpasar today were cancelled yesterday. A list of all cancelled flights is included below.
Virgin Australia will provide another update on tomorrow’s operations to the media later today.
We continue to monitor the situation closely. The safety of our guests and crew is our highest priority and we will keep customers updated as new information becomes available.
Virgin Australia is advising guests currently in Bali not to travel to Denpasar Airport without a confirmed rebooked flight.
Once we have confirmed that conditions have improved, additional flights will be scheduled between Australia and Denpasar to ensure we can have guests on their way as soon as possible.
Guests whose flights have been cancelled as a result of the volcanic activity will be able to change their booking to another date or alternative destination within 14 days without fee or receive a full travel credit by contacting our Guest Contact Centre on 13 67 89 (from Australia), 00 1803 061 2002 (from Indonesia) or +61 7 3295 2296 from other international locations. Any guests due to travel to or from Denpasar are encouraged to check the status of their flight on our website.
The following services on Monday 13 July are cancelled:
VA9544 PER DPS 0545L
VA9546 MEL DPS 0800L
VA9548 BNE DPS 0800L
VA49 MEL DPS 0905L
VA65 SYD DPS 1115L
VA57 PER DPS 1240L
VA41 BNE DPS 1005L
VA39 ADL DPS 1610L
VA9545 DPS PER 1015L
VA9549 DPS BNE 1400L
VA9547 DPS MEL 1330L
VA60 DPS PER 1555L
VA34 DPS ADL 1440L
VA46 DPS BNE 2110L
VA54 DPS MEL 2210L
VA70 DPS SYD 2210L