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Voxer Business Push-to-Talk Helps Viceroy Hotel New York Deliver First-Class Customer Service

July 31, 2014 Tech No Comments Email Email

Voxer, a pioneer in push-to-talk (PTT) and multimedia messaging, announced today that Viceroy Hotel New York has chosen Voxer Business to keep employees in contact with each other across the property, helping them deliver first-rate service to customers.

With Voxer Business, staff at the luxury resort located in the heart of Manhattan can communicate with each other discreetly using their WiFi-enabled iPod Touch devices to manage day-to-day activities and to efficiently deliver excellent customer service.

“As a luxury hotel, our primary goal is to provide the highest quality of service, so it’s vital that staff members across departments can communicate in real-time to efficiently serve our guests,” said Chris Lennon, director of housekeeping, Viceroy New York. “While we wanted instantaneous voice communications for our staff, carrying radios or two-way radios with blaring messages would be disruptive to guests, and staff could easily miss requests. Voxer Business enables us to discreetly contact our staff on their mobile devices, and with both live and recorded messages, no one misses a beat.”

Discreet, flexible communications through mobile devices

Viceroy Hotel NYC uses WiFi-enabled mobile devices like the iPod Touch for their housekeeping staff. With WiFi across the hotel, employees use Voxer Business over the connection for a reliable communications. Voxer also queues all messages, so messages are delivered or sent when the user has a usable connection. With remote access to all the staff, managers no longer need to run up and down floors, tracking down attendants, exponentially increasing productivity. Since Voxer messages are recorded and can be set so that audio messages don’t automatically play, attendants and managers can be discreet in front of customers.

Voxer Business also provides multimedia messaging support, so employees can communicate with texts and images. Voxer Business provides configurable policies for data retention and data encryption, so communication is secure and messages are saved for the company’s records, and managers can revisit conversations to clear up any discrepancies with customers or staff. Since Voxer is device and network agnostic, employees can use any mobile device or network, and there is no need for Viceroy to purchase additional hardware or devices.

“We are pleased to see the growing adoption of Voxer Business in the hospitality industry because efficient communication is so important for fast response times and team collaboration,” said Irv Remedios, president, Voxer. “Viceroy New York is known for providing guests with top-notch customer service, and with Voxer Business streamlining its communications without the costs and hassle of extra equipment, Viceroy can provide its staff with the efficient, reliable communications they need to provide the highest quality service for its guests.”

For a free 30-day trial of Voxer Business, sign up here:

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