Since attaining 5 Gold Anchor Global Marina Accreditation earlier this month the team at Abell Point Marina have added another level of service to their offer to further enhance the customer experience and reconfirm Abell Point as the destination marina of choice in the Whitsundays.
For first timers, entering a new marina can potentially be a daunting experience. Verbal directions over the radio often lead to confusion and locating your allocated berth sometimes requires a little assistance, which is why Abell Point Marina has launched its welcome vessel service. The welcome vessel is designed to assist boats of all shapes and sizes into their correct berth allocation and the dockhand onboard will then be on hand to assist with the tying of lines and ensuring all arriving boats are berthed comfortably and secured correctly.
Business Development and Reservations Manager, Amy Nichols says of the new welcome vessel service “We are consistently monitoring feedback from our guests and identifying gaps in our service, which we can fill with new innovations and services. The welcome vessel provides peace of mind to new guests or those entering the marina requiring assistance due to mechanical failure for example, that someone is on hand to guide them in and ensure they are safely berthed in the correct berth allocation.’’
Adding an additional level of service to the popular Blue Carpet Treatment, the welcome vessel is just another service offer designed to assist customers with making their stay at the marina as easy and hassle free as possible. The service is aimed at first-time guests to provide a welcome introduction to both the marina itself, but also to the concierge service that offered throughout the length of a customer’s stay. In addition to first timers, vessels requiring additional assistance in berthing due to mechanical failure for example, will also benefit greatly from this new level of service.
The future looks bright for 5 Gold Anchor accredited marina Abell Point, says General Manager, Luke McCaul “We could not be more pleased with our achievement of global 5 Gold Anchor accreditation, but the hard work does not stop here. We have a vision for the marina, which involves further development of infrastructure, marina village services and also a focus on customer service. As we move forward we continue to strive for excellence and ensure our focus remains on enhancing the customer experience and increasing length of stay.”
As the first global 5 Gold Anchor accredited marina internationally under the new scheme, Abell Point Marina has set a benchmark for marinas not only along the east coast of Australia, but across the world. To find out more about the 5 Gold Anchor accreditation scheme watch this video.