WEX Inc., a leading provider of corporate payment solutions, recently hosted its annual Lead User Group (LUG) conference, and attending the three-day event in Portland, Maine, were representatives from WEX Australia’s major travel customers.
The conference agenda included guest speakers, customer round-table discussions and various activities, with key topics including industry trends and outlooks, best practice insights and travel supplier education.
The WEX Travel LUG conference is one of the many customer and partner feedback based forums hosted by WEX annually during which customers are able to discuss their feedback and ideas with WEX in a collaborative environment as well as network with their peers.
“A key objective of the WEX Lead User Group is using the feedback we receive from our customers to help drive our overall product roadmap.” said Jim Pratt, WEX Inc. Senior Vice President and General Manager of Virtual Payments. “Customer feedback is invaluable and the LUG provides the perfect forum to capture this.”
Specific feedback from a number of strategic travel customers such as helloworld and The Travel Corporation, was about the value they gained from interacting with their peer groups and exchanging ideas.
Mick Mag, Financial Controller (Wholesale) from the helloworld Group said he “found the conference both informative and extremely enjoyable. The conference definitely helped reiterate to me that we are on the right track with WEX and I look forward to implementing the plans that we currently have in track. The opportunity to mix with peers from other travel companies was also very welcome. All in all, a great conference and a great location to boot.”
Chris Dignan, Group Finance Operations Manager for Webjet Group agreed that “the LUG provided a fantastic opportunity to assemble with travel industry peers and share best practice insights into global payment processes.” He also noted that “The beautiful setting in Portland coupled with a relaxed atmosphere afforded a memorable experience. Can’t wait to return next year!”
“The WEX conference is always very informative and helps keep our business up with the latest global market and payment technology trends”, said James O’Donnell, Finance Director of The Travel Corporation. “WEX always make you feel that no task is too great. A great company to be associated with.”