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Which are the world’s best and worst airports?

June 16, 2017 Headline News No Comments Email Email

A certain airport in New Zealand is better than any airport in Australia, and British airports are among the world’s worst, according to a new ranking which examines punctuality, quality and service at 76 airports worldwide.

The AirHelp survey takes passenger sentiment into account and its quality-of-service rating, from, factors in hundreds of details to measure service quality. It uses criteria ranging from terminal comfort and passenger facilities to check-in and security.

Cutting to the chase, the winner of world’s best airport is… you guessed it (perhaps): Singapore’s Changi, everyone’s favourite airport, which consistently comes first in surveys, largely by giving travellers what they want. That’s not as simple as it seems, apparently, considering that competing airports have great difficulty beating Changi.

Departure Changi Airport

Munich Airport, another star performer, offers travellers its own Bavarian brewery – how can you beat that? Munich Airport came second worldwide in the AirHelp survey. Third was Hong Kong Airport.

Auckland Airport was the top airport in the Australasian region. It came 9th worldwide and was the only airport on either side of the Tasman to make the top 10.

Two Australian airports were placed in the top 20: Perth Airport came 14th and Sydney Airport took 17th place. Melbourne Airport came 37th, roughly halfway through the list.

The top 10 places, with aggregate scores out of 10, are:

  • Singapore Changi 9.07
  • Munich, Germany 8.66
  • Hong Kong 8.42
  • Copenhagen Kastrup, Denmark 8.04
  • Helsinki-Vantaa, Finland 8.03
  • Cincinnati-Northern Kentucky, USA 7.94
  • Barcelona El Prat, Spain 7.90
  • Madrid Adolfo Suarez-Barajas, Spain 7.81
  • Auckland, New Zealand 7.80
  • Frankfurt, Germany 7.76

British media has made much of the fact that four British airports were included in the worst 10 in the world. The four did not include Heathrow Airport, well known to Australian travellers, which ranked 20th.

Gatwick, Manchester and Stansted were listed in the bottom five and Edinburgh came 71st out of the 76 airports in the survey.

Worst airport in the world (or worst of the 76 surveyed) was, wait for it… Kuwait Airport. London Gatwick was just one behind, breathing down Kuwait’s neck for the title of world’s worst.

The worst 10 airports of the 76 surveyed (and their scores in the AirHelp index) listed worst-to-best, were:

  • Kuwait 5.02
  • London Gatwick 5.38
  • Manchester 5.43
  • Newark Liberty, New Jersey, USA 5.92
  • Stansted 6.07
  • Edinburgh 6.10
  • Mumbai, India 6.21
  • Dubai, UAE 6.24
  • Bangkok Suvarnabhumi, Thailand 6.30
  • Delhi, India 6.31

Other points of interest:

The only American airport in the top 10 was Cincinnati Northern Kentucky International, which came 6th. Next-highest-scoring US airport was San Francisco Airport, at 19th.

Malaysia’s Kuala Lumpur International Airport came 18th.

Written by Peter Needham

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