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Wi Fi Now Recognised As The Number One Complaint In Hotels.

November 28, 2015 Conferences, Headline News No Comments Email Email

I am sure we all experience the very wide variety and quality of Wi Fi connectivity offered by hotels, with poor ones simply a pain and good ones actually refreshingly exciting.image001

I also become very frustrated with the crazy and often complex rates some hotels charge, often for very average Wi Fi, although more and more of the more enlightened hotels are beginning to realise that providing Wi Fi access free of charge is the same as providing a bed, a room, water and light and has to be included in the room rate!

I was very fortunate at the recent Maximum Occupancy conference in Sydney to hear an excellent presentation by Rob Fleischer of Delion, a leader in Wi Fi for hotel and accommodation and other operators, about the exponential changes that hotel internet access has experienced in the last five years or so, with Rob saying that data demands have increased twenty fold over that period and also instead of bringing one device, many guests now bring three and high speed ones at that and use them all at the same time!

Rob also said that many systems installed say five years ago were simply not designed or capable of handling today’s volume and usage, with no wonder as a result that Wi Fi has now become, the number one complaint in hotels, with hotels now presented with the opportunity to satisfy guest connectivity demands, by getting ahead of the curve and differentiating their property through Wi Fi.

I took the opportunity at the end of a superb Maximum Occupancy conference to have a chat with Rob and to hear what he had to tell me about hotels and WI Fi and more, please click on the video below: –

Written by John Alwyn-Jones

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