The World Airport Awards, one of the most prestigious accolades for the airport industry has named Paris-Charles de Gaulle Airport, Air France’s hub, the World’s Most Improved Airport. Voted on by passengers from all over the world in the largest annual global airport customer satisfaction survey, this award goes to the airport that made the most progress in the areas of service quality and customer satisfaction.
Paris-Charles de Gaulle Airport was also recognized by the World Airport Awards in the following areas:
- Air France’s Hall M at terminal 2E ranked 6th best terminal in the world
- Top 5 best Airports for shopping
- Top 10 best Airports for services
At Paris-Charles de Gaulle airport, Air France operates the most powerful hub in Europe in terms of connections, with the Air France-KLM group’s vast global network serving over 230 destinations in more than 100 countries. An investment of $743 million from Aéroports de Paris, the Paris Airport Authority, and Air France, has resulted in major improvements including renovated, easier-to-navigate terminals. Whether to thousands of connecting flight opportunities, or efficient transfers to rail travel, passengers can make faster, more seamless connections to include having more connections available by foot. Air France alone offers 18,000 connecting opportunities in less than two hours between long-haul and medium-haul flights, and vice-versa. Charles de Gaulle also facilitates easy air/rail connections to high-speed TGV service to Brussels and several French cities (Angers, Le Mans, Strasbourg, Lille Europe, Lyon-Part-Dieu, Nantes, Poitiers, and Tours-Saint-Pierre-des-Corps) as well as the urban express network (RER).
Named one of the best terminals in the world, Hall M at Terminal 2E expanded CDG’s capacity for international traffic. Since it opened in 2012, SkyTeam airlines have relocated flights to this terminal, which also offers the largest business lounge in the Air France network at 32,291 square feet. Reminiscent of a park and optimized to allow natural light to fill the large space, the lounge was designed by Noe Duchaufour-Lawrance. The space offers place to work, recharge, and enjoy a range of hot and cold food and beverages. Passengers can relax before takeoff with a Clarins Spa offering complimentary treatments.
While on the ground at CDG, passengers can enjoy upgraded amenities as well as easy access to luxury and top customer service. The Air France hub offers convenient access to world class shopping at luxury brand stores – so that passengers can experience the delights of Parisian style without even leaving the airport. As part of improving overall customer service for the millions of passengers traveling through Charles de Gaulle each year, Air France has taken steps to develop its service international travelers connecting at CDG. For instance, to assist passengers who do not speak English or French, Air France has set up a team of multilingual agents speaking Mandarin Chinese, Cantonese, Japanese, Korean, Tamil, Hindi, Spanish, Portuguese and literary Arabic.
Key Facts about Air France’s Hub CDG
- 34 million passengers per year
- Air France represents 54% of passenger traffic at Paris-Charles de Gaulle Airport
- 92,000 passengers per day on average
- 54% transfer passengers
- 670 daily flights
- 340 unaccompanied minors (UMs) travel every day
- 550 disabled or reduced-mobility passengers travel every day