Reinvented GetThere Experience Improves Traveler Satisfaction, Drives Results
GetThere, a leading global technology company serving corporations, is launching a reinvented GetThere user experience. Delivering streamlined user navigation, simplified unused ticket management, increased messaging opportunities and a consumerized look-and-feel, the new GetThere Experience will help travelers and partners maintain and boost high levels of user satisfaction and adoption – one of the main drivers of cost-savings.
Starting with the homepage, GetThere is adding new and improved features to provide a seamless booking experience that improves user satisfaction and reduces the need for training. New GetThere features include:
- Easy-to-use interface
- New tab design
- Flexible search configuration
- Improved corporate messaging
- Visual compliance drivers
“GetThere’s latest enhancements were created with the end-user’s needs in mind,” said Paul Wiley, chief product and strategy officer at GetThere. “The improvements and new features will give our customers the ability to accomplish their objectives in an efficient and effortless manner.”
The new GetThere Experience was developed with input from GetThere users and best practices from popular leisure travel and social networking sites. Several usability sessions were conducted to gather feedback from users, non-users and traveler managers about the newly reinvented GetThere Experience. The study showed:
- The homepage received a 91 percent usability performance rating
- The homepage exceeded user expectations 75 percent of the time
- Homepage task completion was 100 percent
- The homepage rated 6.2 out of 7 on ease of use
The new GetThere Experience will be delivered to customers in phases over the next few months. Other major enhancements to GetThere planned for later this year include:
- Sabre Virtual Meetings: a global reservation system for booking and scheduling public and corporate-owned high-definition video conferencing rooms
- Seamless Integration: allows companies to fully integrate GetThere expense partners such as SAP or IBM or other third party corporate enterprise solutions based on their specific needs
- Dynamic Demand Management: an improved function with the ability to capture reasons for trips, triggering messaging and policy
- Smart Messaging: provides the ability to add configurable messaging to the traveler based on trip or profile criteria
As Sabre Virtual Meetings is integrated into GetThere, users will be able to view conference room availability in real-time, review rates and features, and book meetings across geographic regions directly from the GetThere homepage. GetThere is the first online corporate travel provider to offer its customers the ability to book video conference rooms.
