Due to the ongoing global situation, we would like to share a quick message with our travel partners. Firstly, we wish you all well and thank you for your continued trust and loyalty during this challenging time.
The safety and wellbeing of our guests is a top priority for Small Luxury Hotels of the World and I would like to reassure you that we are here for you and your clients.
We are constantly monitoring the status of COVID-19 around the world as we appreciate that the situation is changing on a daily basis. Below are some resources to help you decide how to deal with your clients’ existing reservations, or to give them peace of mind when planning their next visit to an SLH hotel.
A Safe Space
SLH is a brand that is rooted in providing the highest quality and service levels at all our member hotels. Being small and often family-owned, our hotels take great pride in creating a clean and safe environment for all guests. Our hotels also rely on their guests to be considerate to this and follow the advice laid out by the World Health Organization in relation to personal hygiene at all times.
Restrictions to Travel
As you know, many countries have now imposed restrictions to entry for international arrivals and governments are advising against all but essential travel to some destinations. We continue to keep an eye on these restrictions and when they may be lifted, so we can prepare to proactively work together again.
Flexibility
We understand that what guests require now is flexibility. Many of our hotels are opening their flexibility on cancellations and rates. Call our expert reservation team who will be happy to talk you through all your booking options.
If you wish to amend or cancel an existing booking, please contact the hotel directly for advice on their cancellation policy.
Our global sales team is here to help with any questions you may have and our VIP Reservations Executives are here to help you around the clock if you need any further information or clarification. A full list of Toll Free numbers can be found here.
SLH is a community of like-minded travelers, and together we will get through these uncertain times. The impact of the coronavirus will temporarily affect us all, however, the desire to explore the world will never vanish and the guidance of trusted travel partners like you will continue to be a vital necessity.
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