A-ROSA River Cruises has outlined its on board health and hygiene concept ahead of its planned restart in June 2020. The concept has been created by the A-ROSA Care Team, comprising of both internal and external specialists.
The health and hygiene concept is based on recommendations from the Robert Koch Institute, Germany’s disease control and prevention agency and the World Health Organisation. It considers the pandemic regulations of the individual countries that a ship passes through. . A-ROSA is closely monitoring the requirements of governments and authorities as well as the recommendations from relevant health organisations and is continually updating this concept due to the constantly changing conditions.
A care team, led by the ships management will be responsible for implementation on board.
Measures being put in place include: social distancing protocols for the entire ship, enhanced cleaning procedures; the wearing of mouth and nose coverings in public spaces; pre-screening and temperature checks prior to embarkation; meals to be served at tables, at set times and reduced excursion participant numbers. In addition, all A-ROSA ships are already equipped with a state-of-the-art air conditioning system that pumps fresh filtered outside air into cabins and public places, ensuring that every section and cabin has its own separate air supply. Jörg Eichler, Managing Director of A-ROSA River Cruises said “River cruises are the ideal and flexible way to travel in the ‘new normal’, providing a safe and relaxing holiday experience. The ships are comparatively small and have relatively few guests on board, so that the necessary hygiene rules can be implemented efficiently.”
“The safety and well-being of our guests and employees have always been the highest priority at A-ROSA,” emphasised Eichler. “That is why we have carefully checked every aspect of our trips and adapted them to the new requirements and recommendations.”
Additionally, Jörg Eichler confirmed that the river cruise line has received financial backing in form of a guaranteed loan.“A-ROSA is very well equipped for the future, thanks to the guarantee from the state of Mecklenburg-Western Pomerania, the lending bank and an additional financial contribution from our shareholders.”
Birgit Eisbrenner, Regional Director Australia & New Zealand comments: “Our guests’ satisfaction is our highest priority, next to their health and safety of course. Our objective is to ensure a relaxing and pleasurable holiday experience for our valued guests, in a safe environment, as we resume our cruises.”
OVERVIEW OF THE KEY MEASURES
General
• A minimum distance of 1.5 metres will apply to the entire ship, which will be implemented using a guidance system with aisles as ‘one-way-streets’, floor markings, reduced size dining areas and seating groups, ensuring the required distancing.
• Specific rules of conduct for the ships will be communicated regularly by means of posters, information videos and ship announcements.
• Existing cleaning and disinfection plans and logs will be further enhanced.
• Effective disinfectants will be provided, and their use will be checked at all entrances (ship, restaurant, lounge, sun deck, work and crew areas).
• In the public areas, all crew members and guests must wear a full mouth and nose cover. This does not apply to guests who are seated at a dining table or in the open-air areas.
• A-ROSA ships are already equipped with an air conditioning system that provides all cabins and public spaces with separate air supplies. Fresh air is drawn into each cabin and public space, it is then filtered before being released back outside.
• Access to the ship by external persons will be kept to the necessary minimum.
Prior to departure
• Guests will be sent a declaration of fitness to travel and the rules of conducts onboard. These must be signed and handed over on arrival at the ship.
• In addition, guests must carry out a ‘self-check’ for symptoms and not travel if any of the results are positive.
Embarkation
• On arrival at the ship, guests body temperature will be checked using an infrared thermometer in a specially designed reception area and the necessary documents will be collected.
• Guests baggage will be disinfected.
Dining
• All tables will be positioned so that the minimum distance required can be maintained.
• There will be two set sittings for each meal and guests will be served at their assigned table. Drinks orders will also be taken and served directly at the table.
• Cutlery racks, table decorations and menus will be removed.
Spa
• The SPA-ROSA offering will be reduced and carried out in accordance with newly established hygiene and distancing rules. The sauna will not be accessible.
Excursions
• The group sizes for all excursions will be reduced.
• Any audio equipment, bikes etc will be disinfected after every use.
Crew
• Manuals have been created and processes will be practiced via e-learning and on-site training.
• Reinforced hygiene measures and social distancing rules will apply. In areas where this is not possible, mouth and nose coverings or plexiglass protection will be used.
• There will be staggered work hours, breaks and mealtimes for the crew.
• Regular cleaning of personal work clothes (uniform, mouth and nose cover, gloves) will be carried out by the on-board laundry.
• Work equipment will be provided for each individual crew member for their personal use only, where possible. Where not possible, cleaning or disinfection will take place after each use.
For further information on A-ROSA river cruises, please visit www.arosa-cruises.com/au. Agents can also contact aunz.sales@a-rosa.com for more information. Accompanying press material can be found at www.arosa-cruises.com/press
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