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ACI World partners with PT Angkasa Pura (Persero) for 2019 Customer Experience Global Summit in Indonesia

January 29, 2019 Airport No Comments Email Email

Airports Council International (ACI) World has today announced that the second ACI Customer Experience Global Summit will be held in partnership with PT Angkasa Pura I (Persero) from 2 to 5 September in Bali, Indonesia.Last year’s inaugural summit was held in Halifax, Nova Scotia, Canada and this year’s event is expected to attract more than 400 delegates from around the world to explore industry best practice in delivering a better experience for passengers at airports.

The Summit will comprise three main elements: an international Airport Service Quality (ASQ) Forum, a Customer Excellence Global Summit, and the prestigious annual ASQ Awards ceremony.

ACI’s ASQ programme is the globally established benchmarking programme measuring passengers’ satisfaction while they are travelling through an airport. It provides a detailed view of the passenger experience through the complete airport journey and the ASQ Awards celebrate the top airport performers who serve as role models for the industry. Airport operators subscribe to the programme as an aid in their commitment to delivering the best experience for passengers travelling through their airports.

“The ACI Customer Experience Global Summit is dedicated to helping airport operators understand and meet the ever-changing needs of their customers by exploring trends in passenger experience,” said Angela Gittens, ACI World Director General. “Airports are taking a leading role in improving passenger experience and the ASQ programme helps them to meet the higher levels of service passengers are demanding.

“Several of the PT Angkasa Pura I (Persero) group’s airports have excelled in the ASQ Programme in recent years and we look forward to partnering with them to bring our global summit to Bali to help expand our industry’s knowledge and expertise.”

Faik Fahmi, President Director PT Angkasa Pura I (Persero) said, “We are exceptionally thrilled to be chosen as the host of the second ACI Customer Experience Global Summit 2019 which will take place in the magical island of Bali from 2 to 5 September 2019. On top of our past and continuous success in the ASQ programme since 2013, the trust given by ACI to Angkasa Pura I as the first airport operator in Asia Pacific to host this prestigious event which further strengthens our position on the international stage.

“As an airport company that operates 13 airports in Central and East Indonesia, this opportunity will also allow us to introduce the vast selection of Indonesian tourism destinations and culture, as well as the warmth of Indonesian hospitality, to the world.”

The ACI Customer Experience Global Summit will give attendees the opportunity to share ideas, celebrate success and recognize the top performers in customer service according to the passengers themselves.

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