Mr Karamalis from Adelaide recently contacted his local insurance broker, Guardian Insurance Brokers, to organise travel insurance for his upcoming family holiday to his native homeland, Greece. Guardian Insurance Brokers referred him to TravelCard Real-Time Insurance.
Unfortunately, one week into his holiday, Mr Karamalis became seriously ill and hospitalised on a remote Island in Greece. Due to his deteriorating condition the hospital on the island was unable to provide the treatment required.
TravelCard stepped in and organised an air ambulance to transfer him to Athens Private Hospital. TravelCard not only paid for his medical expenses but paid for a complex medical evacuation for him and his wife and two doctors to escort Mr Karamalis back to Australia. During this traumatic experience, TravelCard compassionately covered the return flights for his son as well.
A highly emotional Mr Karamalis is overwhelmed by the support from TravelCard: “Thank you, thank you, thank you TravelCard, I didn’t think I’d make it back to Australia!”
Mrs Karamalis comments on TravelCard’s repatriation of her husband.
“Thanks very much TravelCard for everything you have done for us. We could not have done this without you. It all went smoothly. The TravelCard staff and all the doctors and nurses, did a wonderful job.”
As Mr Karamalis was arriving in Australia, TravelCard’s Head of Customer Contact travelled from Sydney to Adelaide to visit him in hospital and make sure he had the support needed to recover while also checking on the well-being of his family.
TravelCard Australia CEO, Michael Tauber says “TravelCard is willing to go to any lengths to find ways to assist members in Real Time. There’s enough to worry about when a medical emergency happens, so we aim to alleviate the stress of the situation and help Aussies return home as quickly and safely as possible.
“And with the summer holidays fast approaching, Australians will want to re-connect with family, or simply relax with a hard-earned break. If an unfortunate incident does occur oversees, we provide 24/7 worldwide assistance, so we will be there when you need us most.”
TravelCard recently sent staff to Bali to provide emergency assistance to members impacted by the volcanic eruption.
TravelCard has 24/7 worldwide assistance, so no matter where you are, you won’t need to be stuck in any sticky situation. TravelCard customers can reach our 24/7 global assistance by dialling the reverse charge call Number: +61 2 7909 2777, or via Skype: TravelCardOz. Visit travelcard.com.au for further details.
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