AirHelp, the world’s leading air passenger rights specialist, recently published its 2019 Score, where Aeromexico was placed as the third best airline worldwide, above carriers like Emirates, WestJet and SAAS.
The AirHelp Score shows which airlines offer the best service, fly on time, and treat passengers fairly if problems occur. Through a survey applied to thousands of website’s users, it analyzes a variety of factors including on-time performance, rating flight departure and arrival times, as well as quality of service. The survey also evaluates claim processing: how airlines solve their passengers’ problems and if they believe the service is efficient.
In recent years, Aeromexico has invested in its customer service offer and has improved its products to enhance the passenger experience. Service additions include new culinary options in Clase Premier (the Aeromexico Business Class cabin), a digital ecosystem, on-board free messaging on selected aircraft, and a lost baggage tracking option through WhatsApp.
Aeromexico scored 8.07 out of 10 out of a perfect 10, the same score obtained by American Airlines and topping it in on-time performance and service quality, becoming the only Mexican airline to make the ranking, bettering well-known companies such as United, ranked 16th, Air France ranked 19th, and British Airways ranked 23rd.
.jpg){kind=tracking}
