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andBeyond Pledges Initiatives for Trade Partners

June 5, 2020 Tour Operator No Comments Email Email

Conservation-led luxury experiential company andBeyond has announced a series of initiatives to help support their trade partners in the coming months, by giving partners the tools to help grow their business as the travel industry begins to recover.

Booking Flexibility 

andBeyond has established a range of promises to trade partners, including agility and flexibility for new bookings. Benefits include a 0% cancellation fee, as well as a 100% refund or credit for future travel to any andBeyond property. In addition, 2020 rates will be held throughout 2021 for all new and existing bookings.

Trade partner cash-flow assistance

To assist financially, andBeyond are offering advance partial payment of commissions to retail partners, flexible deposit payment terms, and reduced cancellation fee exposure on future bookings.

Trip Delivery Assurance and Certainty

andBeyond has further secured trip certainty by guaranteeing that guests will be able to travel, with alternate arrangements ensured if the original itinerary is unable to proceed. These arrangements include:

  • If accommodation is available in an andBeyond lodge, the traveller’s booking will be amended at no charge, even if it comprises an upgrade.
  • If the alternative product is of a lower standard than originally booked then the traveller will receive a refund of the difference in product.
  • If the alternative product is of a higher standard than originally booked then the traveller will be quoted the difference in cost and may still choose to cancel.

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