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Automated bag drop New service for passengers at Schönefeld

April 1, 2019 Airport No Comments Email Email

At Berlin-Schönefeld, passengers can now check in their luggage independently. 18 self-service kiosks and eight baggage handling machines have been installed in Terminal B. The new two-stage procedure is now available to easyJet passengers as a first step. The automated bag drop will then be successively expanded and opened to all airlines in the future.

Prof. Dr.-Ing. Engelbert Lütke Daldrup, CEO of Flughafen Berlin Brandenburg GmbH:
“The self-service bag drop is helping us to increase check-in capacities, accelerate airport procedures and thus reduce check-in waiting times. We expect the new service to help tensions ease especially during peak travel times as it helps to improve passenger processes. We are pleased that we were able to launch this service with easyJet as our partner. The next step will involve other airlines being able to offer this service to their customers”.

Thomas Haagensen, Group Markets Director at easyJet:
“As our second largest location, Berlin is of great importance for easyJet, both strategically and for the millions of our passengers who fly to and from Berlin every year. We are aware that our customers’ airport experience is a crucial part of their entire journey. We are therefore very pleased to be working with the airport company in order to be able to offer this new service to our approximately five million customers flying from Berlin Schönefeld. This new service is just one of the ways in which we are continuing to work towards our goal of making travel easy and affordable for all our customers”.

Check in baggage independently in a two-step process
The first station, the self-service kiosk, is used to register the baggage and print the baggage label. The passengers place their baggage on the scales and then scan the QR code on their printed or mobile boarding pass under the scanner. The baggage machine checks the weight of the bag according to the booking and prints a self-adhesive baggage label which the passengers attach to their bags.

At the bag drop station, passengers place their baggage on the belt. The baggage label and weight are checked entirely automatically before the baggage is taken away via the baggage conveyor system. The printed or mobile boarding pass serves as proof of checked baggage.

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