Budget Car Rental Australia has received the prestigious award for Canstar Blue 2018 “Most Satisfied Customers” ahead of competitors in the car rental industry.
In addition to winning the top spot, Budget was rated five stars for value for money and vehicle availability. As an industry leader in vehicle rental for the value-conscious traveller, Budget was the only car rental company to receive a five-star rating for cost and fee transparency.
Based on independent research and customer satisfaction ratings, Canstar Blue is a consumer review and comparison website dedicated to helping Australians make better-informed purchase decisions. Focused on product and service excellence, it strives to represent the real voice for consumers.
With Australians spoilt for choice in the car hire industry, key drivers in overall satisfaction amongst consumers according to Canstar Blue’s rental car survey are Customer service (40%), transparency of cost and fees (24%) and value for money (14%).
Ann Dawson, Director of Network Development & Franchise Relations, Pacific, Avis Budget Group said, “It’s a great achievement to receive the Canstar Blue 2018 “Most Satisfied Customers” award. We’re always looking at ways to work closely with our customers and continuously review feedback to ensure we’re exceeding expectations to be the top mobility solutions provider. This will be a benchmark for customer service and we’re excited for what’s to come over the next 12 months.”
Simon Downes, Editor of Canstar Blue, said: “Australians love to travel, and the hire car industry plays an integral role in helping us explore. Our ratings, which provide a helpful insight into what consumers can expect from the major operators, are based on real-world experiences and this year we’re happy to report that Budget is exceeding customer expectations with the value and services it provides in a competitive market.”
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