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‘But it DOES fit!’ Mother and daughter’s carry-on

March 1, 2018 Headline News No Comments Email Email

A hassle over a carry-on bag has left an airline passenger travelling with her mother feeling humiliated and perplexed, because while her carry-on bag was within the dimensions allowed, an airline worker insisted on pushing it sideways into the measurement frame next to the check-in counter, deliberately ensuring it didn’t fit. A big scene followed.

The incident happened in the US and the carrier is United Airlines, which has been involved in a few passenger hassles before.

Natalia Rutkowski, 27, was travelling from Chicago to New Jersey with her mother Anna, 58, and was helping her mother check in, British news agency SWNS reported.

Natalia claimed an “extremely rude” airline staffer told her that her mother’s bag would not fit. This was after Natalia had already put the bag into the measurement frame to prove that it fitted.

A second staff member intervened, according to the account, then a third who said the bag was clearly oversized and didn’t fit, demanding the passenger pay a USD 25 fee to check it in.

The bag clearly fits!

According to Natalia: “Then a man came over and shoved his badge in my face and took the bag out of the bin and then plopped it back in sideways so it purposely wouldn’t fit.”

By this time other passengers were noticing the fuss and wondering what was going on.

Mother and daughter were then told they would not be allowed to board the plane, casing them great upset, with Natalia saying she “Literally felt like I was sweating and agitated” and her mother was teary.

“I had never been so disrespected and mistreated and embarrassed.”

Just as it seemed the duo would not be allowed to board, a fifth staffer strolled over, placed the bag in the frame and, seeing that it clearly fitted, said “Oh, yes, it does fit. I don’t understand why we have this issue”.

Elements of the dispute can be viewed below:

The airline is investigating. A spokesperson told Fox News in the US: “The customer was allowed to carry on her bag. We have reached out to this customer directly and are reviewing this incident with our team to better understand what happened.”

Written by Peter Needham

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