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Car Rental Safety Measures During Covid-19

July 3, 2020 Motoring No Comments Email Email


Following a number of countries easing their lockdown rules and getting almost back to ‘normal’, DiscoverCars.com surveyed almost 400 car rental providers to find out what Covid-19 safety measures are in place to keep customers safe.

Over three-quarters (84 percent) of the car rental firms polled said that they carry out specialist sanitation on each of their cars across all locations to protect the wellbeing of their customers.

Furthermore, over one-fifth (27 percent) of companies offer additional Covid-19 protection such as antibacterial gel and wipes, or face masks and gloves for customers in their cars completely free of charge.

Gel 60%

Mask  46%

Wipes 17%

Gloves 10%

Meanwhile, 12 percent provide them at an extra cost.

Image credit: TAJ CAR RENTAL

The car rental providers went on to share that they sanitise and disinfect the whole car, from the steering wheel to ventilation or radio systems. They also take steps to follow social distancing rules in their shops. They go on to sanitise and cover steering wheels and seats in plastic while car keys are given to customers in plastic bags.

Some providers, depending on where they are based as each government around the world has different regulations, ask customers to sign a document stating that they do not have Coronavirus symptoms or that they have not been in touch with anyone who has had them. Providers in some countries require a note from a doctor that the customer does not have Coronavirus.

If a customer states, when dropping a car off, that during the time they were using the vehicle they started to experience Coronavirus symptoms or were in touch with someone who displayed such symptoms, the car goes into quarantine. After the quarantine period is over the car is sanitised and rented out again.

Video credit: GOLDCAR

Covid-19 protection is the third most popular customer request in DiscoverCars.com booking system. This comes just after automatic transmission and air conditioning.

Automatic Transmission

10%

Air Conditioning

4%

Covid-19 protection

4%

Unlimited Mileage

3%

Diesel

3%

Zero Deductible

2%

Additional Driver for Free

2%

4×4

2%

Manual Transmission

2%

Instant Confirmation!

1%

Online check-ins where possible and contactless handovers are also very much on the increase among customers.

Aleksandr Buraks from DiscoverCars.com said: “Protecting the wellbeing of all customers and ensuring that they can rent a car during this period without fear of infection or compromising their safety is of utmost importance to all car rental companies.

“Our survey reassuringly shows us that the wider car rental industry is taking this health crisis extremely seriously and implementing steps to ensure that people are guarded against the risk of catching Covid-19 to the best of their ability.”



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