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Carnival Corporation Delights Guests with Splunk

October 4, 2018 Cruise No Comments Email Email

 Splunk Inc. (NASDAQ: SPLK), delivering actions and outcomes from the world of data, today announced that Carnival Corporation (NYSE: CCL) , the world’s largest leisure travel company, is using Splunk Cloud™ and Splunk® Enterprise Security (ES) to deliver secure mobile access to guests throughout their vacation. Additionally, Carnival Cruise Line is utilizing Splunk Enterprise for data analysis from online booking and activity reservations to customer mobile activity on board their ships. To learn more about Carnival Corporation’s innovation, president and CEO Arnold Donald will join Splunk CEO Doug Merritt aboard the .conf18 keynote stage today. We invite you to watch the fun via a live stream on the .conf website.

“Digitization is transforming the world of business, and Carnival’s data-driven approach to take action gives guests an incredible experience”

Carnival Corporation’s 9 cruise brands attract nearly 12 million guests annually, representing about 50 percent of the global cruise market, and their 100+ ships visit more than 700 ports on all seven continents. Splunk Enterprise is used worldwide for the onboard satellite dishes to enable secure connectivity while at sea.

“Security is a top priority for us and our guests,” said Gary Eppinger, chief information security officer and global privacy officer, Carnival Corporation. “In order to keep data secure both on land and at sea, Carnival Corporation uses Splunk Cloud and Splunk ES to get real-time visibility across all applications, services and security infrastructure in order to mitigate any threats.”

At Carnival Cruise Line, analyzing customer data effectively begins on Carnival’s websites, where guests can research their next cruise and make reservations. Splunk Enterprise is used to monitor the websites and provide a smooth booking process. While onboard, Carnival takes the guest experience mobile with their Carnival Hub app which helps guests plan their activities as well as stay in touch with their family and friends on board via text message. Guests can book spa appointments or excursions and explore the wide variety of entertainment onboard.

“By using the best commercial technology to drive a great and secure guest experience, we don’t have to reinvent advanced algorithms,” said Sean Kenny, SVP and CIO, Carnival Cruise Line. “Partnering with Splunk we aggregate system health metrics as well as key business performance activity, which helps us assess current trends and develop roadmaps for future development quickly and securely. While onboard our ships, we want our guests to have an informative and seamless mobile experience with our Carnival Hub app and still keep in touch with family and friends back home.”

“Digitization is transforming the world of business, and Carnival’s data-driven approach to take action gives guests an incredible experience,” said Tim Tully, chief technology officer, Splunk. “With Splunk solutions, Carnival has an end-to-end monitoring, investigation and a decision platform that ensures everything from booking a vacation through the website to shipboard connectivity is running effectively and delivering a top-quality experience for their guests.”

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