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Centara Unveils “Centara Complete Care” Programme as it Introduces Rigorous Standards in Health and Safety

May 29, 2020 Hotel News No Comments Email Email

Centara Hotels & Resorts, Thailand’s leading hotel operator, is ramping up its efforts to open its hotels, one step at a time, with the launch of Centara Complete Care. The programme is aimed at instilling confidence among guests at all hotels and resorts in Thailand and internationally as travel restrictions are gradually lifted and markets prepare to travel again post Covid-19.

Central to its efforts are international accreditations and endorsements that ensure the quality and rationale behind its new measures – with its cleanliness reassurance programme managed by Ecolab, a global leader in water and hygiene technologies, which will utilise cutting edge Aqueous Ozone or electrolite water spray (electro–static) sanitisation techniques.

The process and operations are being overseen in partnership with Swiss international firm SGS, the world’s leading inspection, verification, testing and certification company. In addition, Centara has created new dedicated Hygiene Manager positions across the group, appointed to monitor, record and implement all changes.

Moreover, the new initiatives by the hotel group, known for its family focus which is one of the most sensitive returning sectors of the market, have followed strict guidelines issued by leading global and local authorities the World Health Organisation, the World Travel and Tourism Council, the Ministry of Health in Thailand and all respective local authorities in the markets in which it operates hotels.

“We have studied and reviewed in great detail and we are in no doubt that we are adhering to the absolute highest international standards of cleanliness, hygiene and safety for our guests,” said Mr. Thirayuth Chirathivat, CEO, Centara Hotels & Resorts. “We have partnered with two of the leading, globally recognised hygiene and safety organisations to ensure that our guests can be confident we are implementing the most rigorous health and safety standards across the group and that our hotels and resorts are the safest place to be.”

Centara Complete Care is a 12-point action plan covering Social Distancing, Health, Hygiene, and Enhanced Sanitisation across the entire guest journey, as well as extensive Training and Accreditation & Monitoring.

Among the rigorous changes is the elimination of self-service buffets at its restaurants, with live stations screened off from guest touch access, social distancing of 1.5 metres between tables, chairs, fitness equipment, function space and sun loungers, which are sanitised in-between guest usage, and increased frequency in sanitisation of all public areas such as lifts and kids’ clubs. There will be no in-room delivery of luggage or meals with all items instead left at the guest room door.

Spa and wellness facilities will allow single treatments only with no use of steam, saunas or Hammams for the time being. All treatment rooms will be sanitised in between guest usage. Sanitising gel and disposable face masks are to be placed in guest rooms

Other key changes include free health check-ups from on-site medical staff, a dedicated system of contactless measures for check in and payment, as well as upgrading of teleconferencing capabilities for the meeting sector as businesses get back to work.

Staff, who have undergone special training, will wear accredited face masks at all times, temperature readings and hand sanitisation will be mandatory for all guests and employees.

Centara Complete Care is the second phase of the CentaraCares programme which started during the height of Covid-19 by honouring the “heroes” in the health service and all frontline workers in potential direct contact with the virus, and by releasing its cause-related initiative Help The Heroes, in which the group makes donations to charities fighting the pandemic every time a voucher is purchased.

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