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Choice Hotels Asia-Pac today announced the launch of Commitment to Clean across the region. The initiative is Choice Hotels’ holistic approach to supplying franchisees and their employees with
the tools they need to help Choice-branded hotels achieve superior levels of cleanliness, and address health and safety concerns associated with the COVID-19 pandemic.

Commitment to Clean incorporates industry-leading advice on hygiene and infection prevention technologies and services, as well as guidance from the World Health Organisation, the Federal Health Department and HY.GIENE Australia.

“At Choice Hotels Asia-Pac, the health and safety of our hotel guests and employees are paramount,” said Trent Fraser, CEO, Choice Hotels Asia-Pac. “I’m proud to announce our Commitment to Clean initiative, which is built upon the strong foundation of our franchisees’ dedication to cleanliness, with enhanced best practices to keep all guests and employees safe.”

The Commitment to Clean initiative builds on Choice Hotels’ long-standing cleanliness protocols, and enhances the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing best practices and protocols.

Choice Hotels’ approach to infection prevention includes a new online resource hub available to franchisees, featuring operational best practices, training, and resources from Government health agencies, including Safe Work Australia. Choice Hotels has also worked in close consultation with HY.GIENE Australia to ensure the appropriate hospital-grade cleaning products are available to franchisees to utilise. Additionally, every Choice-branded hotel will designate a “Commitment to Clean Captain,” each of whom will complete applicable best-in-class cleanliness training and will be
responsible for communicating the new protocols and best practices to the rest of each hotel’s staff.

Over the next few weeks, guests will experience a growing variety of new and improved protocols, products, and communications, some of which are already in place, to promote health and safety, including:

Protocols
• Heightened cleaning protocols for high-traffic areas such as the front desk, fitness centers, pools, and other high-touch surfaces throughout the hotel.
• Furniture arrangements designed to encourage appropriate social distancing.
• Housekeeping “on-demand” option that allows guests to request delivery of additional toiletries, towels, linens, or coffee without having a housekeeper enter the room. Linen will be changed after the third night of “on-demand” housekeeping.
Products
• Design enhancements to help facilitate contactless check-in and check-out, such as plexiglass partitions at front desks for added protection and key drops for guests’ use upon departure.
• The allowance of personal protective equipment for hotel staff, including masks and gloves, to safeguard guests and employees.
• Hand sanitising stations located in high-traffic areas throughout the hotel, such as the front desk, restaurant, elevator lobbies, and fitness centre.
Communications
• On-property signage and decals reiterating social distancing guidelines, personal sanitation guidelines, and the importance of surface cleaning.
• Communications from front desk staff to guests about precautions taken for their safety and comfort, and reminders about additional safeguards available at guests’ choosing.