Australian consumer champion CHOICE has entered the travel refund battle zone and is seeking input from consumers about their travel refund scenarios.
So, this is your opportunity to say what you think and to access the survey all you have to do is CLICK HERE
launched a new campaign, seeking input from consumers impacted by travel cancellations due to COVID-19.
CHOICE says collecting data form consumers affected that will help CHOICE work out if any reforms are needed.
With refunds having been an issue for some time they have been brought to a head through what is reported as the less than professional behaviour of some operators and the CHOICE survey asking whether respondents would share their stories with media to show some of the challenges consumers faced, along with whether Australia’s laws be changed to make it easier to access refunds or compensation in the event of future events like COVID-19?.
This is your opportunity to tell your and your clients’ stories, so CLICK HERE and forward to your friends and colleagues and even if you are a travel agent this isyour opportunity to highlight issues you may have had with suppliers and airlines.
A report by John Alwyn-Jones
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