Hurtigruten has introduced a risk free flexible rebooking-policy – allowing guests to change their bookings to any Hurtigruten cruise until 1 July 2021.
“In the current situation, it is important for us to ensure our valued guests get timely and accurate information, and the necessary flexibility as they are planning their adventure with us. We want to make sure that you can explore with confidence,” Hurtigruten CEO Daniel Skjeldam says.
Since the start of the outbreak – and long before the global pandemic was declared – Hurtigruten has taken a wide range of precautionary measures to prevent the spread of the corona virus, and ensure the health and safety of guests and crew.
To ensure flexibility for guests with Hurtigruten bookings, Hurtigruten has introduced a new flexible, and risk-free, rebooking policy.
REBOOKING POLICY SUMMARY
- For all guests booked on departures between 12 March and 30 June 2020, Hurtigruten is offering free rebooking on our Expedition or Norwegian coastal voyages sailing between 1 July 2020 and 1 July 2021.
- Guests changing bookings will receive a Hurtigruten Future Cruise Voucher to the value of 100% of the fare plus a 10% discount on their future cruise including fees.
- The rebooking offer is also valid for any new Hurtigruten bookings made by 30 April 2020.
- Hurtigruten Future Cruise vouchers will be valid on all Hurtigruten departures until 1 July 2021.
- The Hurtigruten Future Cruise Voucher is combinable with all other Hurtigruten offers.
- Changes to bookings need to be made 48 hours prior to your hotel check-in or cruise embarkation.
Guests that have booked their Hurtigruten voyage through a travel agent should contact their travel agent directly to change their booking. Guests with direct bookings through Hurtigruten are advised to contact one of our Expedition Specialists on 1300 322 062.
CHANGES TO NORWEGIAN GOVERNMENT POLICY REGARDING ARRIVALS
The Norwegian government announced at 6pm on 12 March (Norway time) new quarantine rules for arrivals into Norway from non-Nordic countries. Hurtigruten guests are responsible for their compliance with the new rules and regulations when entering the country. How today’s travel restrictions should be interpreted and how they will be enforced is unclear and outside the control of Hurtigruten. We appreciate the situation is fluid and potentially confusing to some guests. Hurtigruten will offer regular updates once clarity is given by the government.
As of today, Hurtigruten is operating as normal, however we are offering the flexible rebooking options outlined above to all guests travelling with us in the near future.
These new quarantine regulations may create difficulty for some guests to reach the ships on time and therefore we recommend that guests do consider the flexible rebooking options.
“We’ve been operating for more than 125 years and we’ve learned from our past experiences in challenging situations. We are continuously updating our response to make sure our guests, crew and staff can travel with confidence,” Skjeldam says.
Hurtigruten’s strict and wide range of coronavirus measures, ensures the company policy at all times meets or exceed all industry and regulatory standards and requirements.
This is made possible thanks to the small size of Hurtigruten’s ships, combined with the professionality, dedication and skills from our teams of medical experts, industrial hygienists and other hard-working colleagues on board and on shore that oversees the current situation.
Hurtigruten has been following the advice of expert authorities including the World Health Organization (WHO), Center For Disease Control (CDC), Norwegian Institute for Public Health (FHI), CLIA, other government agencies, and local health authorities in the areas we operate, since the outbreak began.
“We care is one of our core values. And make no mistake: The health and safety of you, your fellow explorers and our crew is our number one priority. We are working tirelessly with all relevant authorities and experts to ensure that you can enjoy your upcoming Hurtigruten adventure,” Skjeldam says.
Hurtigruten has a dedicated website page for information about the corona virus, embarkation policies, and mandatory health questionnaires, which is being continuously updated.
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