American Airlines is in close contact with U.S. and international authorities, as well as public health officials, and continues to coordinate with them on all required health and safety related measures regarding COVID-19, or coronavirus. The airline is monitoring the situation closely and will make any updates as needed. Read below to learn more about American’s latest response.
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American’s commitment to customer and team member safety
On every journey you take with American Airlines, your safety and well-being, and that of our team members, is our top priority. Coronavirus (COVID-19) is a complicated and fluid situation, and we continue to work closely with the Centers for Disease Control and Prevention (CDC), U.S. Customs and Border Protection (CBP), U.S. Department of State and public health officials on the latest developments.
Having information on our response is a critical step in giving you peace of mind during travel. Here’s what we’re doing to ensure your safe journey with us:
Our aircraft
Our cleaning practices have always met or exceeded all CDC guidelines. We have a strong, structured cleaning regimen and our aircraft are cleaned each day at key touchpoints on their journeys with an EPA-approved disinfectant.
International flights and aircraft with additional time on the ground receive a detailed 30-point cleaning package each day. All of our aircraft also undergo a deep cleaning procedure on a regularly scheduled basis.
We are enhancing our cleaning procedures on international flights and aircraft that remain overnight at an airport. This move, which will touch the majority of our aircraft each day, includes a more thorough cleaning of all hard surfaces, including tray tables and armrests.
Most of our aircraft are equipped with High-Efficiency Particulate Air (HEPA) filters that provide a complete air change approximately 15 to 30 times per hour, or once every two to four minutes. A HEPA filter’s complete air change is better than most other forms of transportation and office buildings’ and similar to the standard for hospitals.
We’re provisioning hand sanitizer and sanitizing wipes for crew members on all international flights across the Pacific Ocean and to Italy. We are working to expand this measure to all flights in the near future.
Our inflight dining and beverages
All catering equipment on key international flights is undergoing additional sanitation and disinfection procedures:
All tableware, dishes, cutlery and glassware are being sanitized/disinfected before washing.
All unused inbound supplies are being discarded.
Inbound linen and headphones are being sanitized separately.
All galley equipment, including carts and carriers, are being sanitized separately.
On key international flights, mid-cabin bar service will be adjusted and self-serve snack and fruit baskets will be removed. Flight attendants will provide food and beverage items upon request.
Our airports
American works closely with airport authorities and government agencies to maintain a safe, clean environment for our customers and team members. This includes our own extensive protocol for cleaning customer and team member areas throughout the airport.
Sanitizing wipes are also available for our team members and hand sanitizing stations are available for customers in key locations throughout the airport.
In guidance with health officials, we urge customers not to travel when sick with an acute respiratory illness. We also encourage our customers to travel with hand sanitizer. To learn more about protecting yourself from COVID-19, visit the CDC website at cdc.gov/coronavirus.
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