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Crystal Cruises set sail with MCOMS for a unique onboard experience

April 16, 2019 Cruise No Comments Email Email

MCOMS was selected as partner in new interactive technological amenities to provide a highly customizable guest facing cruise solution. the alliance that first started in 2017, Crystal Cruises clients in all Ocean and River ships of the legendary Cruise line fleet experience an unrivaled combination of luxury and value.

The collaboration started in 2017 with Crystal Bach, Chrystal Mahler and Crystal Symphony and continued in 2018 with Crystal Ravel, Crystal Debussy and Crystal Serenity. In 2019 Crystal Mozart was added to the list of luxury cruise ships that have deployed MCOMS HOTstream solution.

“We are delighted to provide our guests with an intuitive and mature interactive TV / Signage Solution which has been proven globally in the luxury hospitality sector. MCOMS has been a terrific partner that truly understands luxury and affluent guests,” said John Polimenako, Crystal’s vice president, Information Technology.

In designing HOTstream Cruise platform, MCOMS developed and used some of the most advanced technology, aiming for a solution that would be functional for both a luxury cruise ship and a five star hotel.

Guests can now relax and recharge in their cabins while ordering room service, making requests and reservations for the ship’s facilities, onboard events and activities. Features also include access to a variety of information on their TVs including onboard folios, presentations, destination info and daily restaurant menus. HOTstream Cruise also offers a vast library of blockbuster films and entertainment and music on Demand as well as live views from the ship and broadcasts of ship lectures.

Mr. Costas Sakellariou, CEO at MCOMS notes: “The Crystal brand has set the standard of excellence and luxury with their attention to detail and gracious hospitality. We couldn’t be more excited by our partnership. Within the last two years of our ongoing collaboration, we installed our custom solution to all six ships of their ocean and river fleet aiming to elevate their guests’ onboard experience and guarantee a personalized vacation for every taste.”

MCOMS will be showcasing the HOTstream solution at Seatrade Cruise Global 2019, at booth 1608, in Miami, on April 9th to 11th. You are welcome to visit us and experience firsthand the amazing results.

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