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Dear Valued Corporate and Incentive Travel Professionals:

March 21, 2020 Cruise No Comments Email Email

The Hurtigruten Charter and Incentive Sales Team is available to provide you with any assistance you might require during this uncertain period of coronavirus.

We value your partnership and look forward to working together with you again in the very near future.

Feel free to contact me, Robert Cao, Global Director for Charter & Incentive Sales, directly at 305-753-4527 or via email at

Dear Valued Business Partner,

Nothing is more important to Hurtigruten than the safety and well-being of our crew and guests. Your trust in us is highly appreciated, and we are thankful for the understanding you as a valued business partner have shown in this difficult situation.

That’s why I’m personally updating you on the significant steps we are taking to follow up on our continued commitment to take all appropriate actions to combat the spread of COVID-19.

Like the rest of the world, we at Hurtigruten are facing an extraordinary and grave situation. While Hurtigruten has not had a single virus case on board any of our ships, we share a great responsibility in taking all appropriate precautions. That’s why we have decided to voluntarily suspend all operations on the Norwegian coast through April 19th and through April 28th for our Expedition voyages. To ensure a smooth and safe pause to operations, Hurtigruten will gradually take ships out of service.

We have offered the Norwegian government to deploy two of our ships in an amended domestic schedule, bringing critical supplies and goods to local communities that rely on Hurtigruten along the Norwegian coast.

One of Hurtigruten’s core values is “We care”. We care about our staff, we care about our guests, we care about the local communities we visit, we care about the partners in our value chain, and not least: We care about our role in the global society. That’s why Hurtigruten several weeks ago introduced several targeted measures to limit the spread of the coronavirus.

Last week, Hurtigruten committed to pause operations in US waters for 30 days. Over the past weeks, Hurtigruten has encouraged guests to move their bookings free of charge – and have been working round-the-clock to help guests return to their home countries.

The choice to temporarily suspend operations was a difficult decision to make., and it’s an emotional moment for me and the entire Hurtigruten team. This decision will affect all of us – our guests, our colleagues onboard, our offices around the world, the small and large communities we visit, and the hundreds of small and large vendors, suppliers, friends and partners who live by and with us.

At the same time, I firmly believe it is the only responsible decision in the extraordinary crisis the world is currently facing.

Since there is nothing we would love more than to welcome your customers back to explore the world with us as soon as we are fully operational again, we encourage a registration for rebooking of all affected voyages. To ensure a smooth and convenient process, we have set up a dedicated web page with all the information you need to rebook planned Hurtigruten voyage. Please follow this link to register. Please note that you do not have to decide on where or when your future voyage will be, the form will only secure your Hurtigruten Future Cruise Voucher and the discount.

For any other inquiries, please contact our Guest Relations Team with e-mail to

After more than 127 years of operation, we’ve learned from our past experiences weathering storms such as wars, recessions and outbreaks. While this is a temporary setback for us, for the local communities, our guests and you as our valued partner, I am confident in two things:

That this decision is both right and responsible. And that Hurtigruten will hit the ground running as soon as we resume operations – ready to continue our business relations.

Thank you for your continued support and trust. I look forward to a long and prosperous business relationship with you for years to come.

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