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“Every Moment Matters’ behind Radisson’s repeat TAA award

June 22, 2019 Hotel News No Comments Email Email

General Manager of Radisson on Flagstaff Gardens Melbourne, Justin Phillips, has attributed his hotel’s back-to-back Tourism Accommodation Australia Superior Accommodation Hotel award for Victoria to the addition of the service philosophy ‘Every Moment Matters!’.

“We have meticulously applied the group’s ‘Yes I Can!’ mantra over many years, but the addition of ‘Every Moment Matters!’ has reinforced our focus on service delivery,” he said. ”It has helped us maintain the standards we portrayed to win the same award last year.”

“The performance of our hotel amongst an extraordinary group of fellow nominees is testament to our delivery of service excellence,” he said.

Other finalists at last night’s awards dinner were Amora Hotel Riverwalk, Crown Promenade, Doubletree By Hilton, Four Points By Sheraton Melbourne Docklands, Hyatt Place Melbourne Essendon Fields, RACV City Club, Rydges, and Swanston Hotel Melbourne Grand Mercure.

Mr Phillips said team members work tirelessly to ensure the hotel provides memorable moments to all guests, every day, everywhere, every time.

“We are blessed to have a team that personifies the famous ‘Yes I Can!’  and ‘Every Moment Matters!’ service spirit of Radisson Hotel Group, and this award serves as great recognition of their proud commitment to our guests.”

The hotel was also a finalist in the following categories: Hotel Restaurant Of The Year (HQ’s On William), Concierge Of The Year (Winstar Yang), Food & Beverage Services Employee Of The Year (Mario Rossi) and Front Office Service Employee Of The Year (Mirisha Bowler).

Mr Phillips said another indicator of the hotel’s service focus is its Top Ten ranking on TripAdvisor (currently #7 out of 164 Hotels).

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