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United Extended: Flight suspensions and Travel Waiver for China and Hong Kong

February 14, 2020 Aviation No Comments Email Email


As we continue to evaluate our operation between our U.S. hubs and Beijing (PEK), Chengdu (CTU), Shanghai (PVG), and Hong Kong (HKG), we have decided to extend the suspension of those flights until April 24, 2020.

We will continue to monitor the situation in China and evaluate our schedule as we remain in close contact with the CDC and other public health experts around the globe.

Travel waiver

Customers traveling to, from or through the following airport are permitted to make voluntary changes to their plans within the parameters provided.

Travel waiver dates and codes differ for Mainland China and Hong Kong as outlined below.

Mainland China

Original ticketed travel dates: January 24 – April 30, 2020

Beijing, CN (PEK)

Chengdu, CN (CTU)

Shanghai, CN (PVG)

Applies to tickets issued by: January 23, 2020

Waiver Code

Travel agents may make voluntary changes or voluntarily self-refund (see Rescheduled Travel) by entering waiver code 7JCNZ in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).

Rescheduled Travel

Permitted changes

The change fee and any difference in fare will be waived for new flights departing on or before June 30, 2020, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.

For wholly rescheduled travel departing after January 24, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.

Refunds

Travel agents may self-refund tickets to the original form-of-payment. Include the waiver code in an OSI field or the ticket designator box to authorize self-refund of the ticket.

Hong Kong

Original ticketed travel dates: January 28- April 30, 2020

Hong Kong (HKG)

Applies to tickets issued by: January 27, 2020

Waiver Code

Travel agents may make voluntary changes or voluntarily self-refund (see Rescheduled Travel) by entering waiver code 7JCP8 in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).

Rescheduled Travel

Permitted changes

The change fee and any difference in fare will be waived for new flights departing on or before June 30, 2020, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.

For wholly rescheduled travel departing after January 28, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.

Refunds

Travel agents may self-refund tickets to the original form-of-payment. Include the waiver code in an OSI field or the ticket designator box to authorize self-refund of the ticket.



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