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Fiji Airways chooses Epicor ERP to support business growth

November 1, 2018 Tech No Comments Email Email

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced that FijiAirwaysFiji’s National Airline, is implementing Epicor ERP, the global enterprise resource planning (ERP) solution.Based in Nadi, Fiji Airways is the flagship carrier of Fiji. It serves 21 destinations across 13 countries and territories, with more than 400 flights a week. Its domestic and regional subsidiary, Fiji Link, flies to an additional nine destinations across the Fijian and neighbouring Pacific Islands nations. The Fiji AirwaysGroup transports 64 percent of all visitors who fly to Fiji and employs more than 1300 staff.

Fiji Airways had been using an older ERP system from Epicor and was looking to upgrade to support its digital transformation and growth strategy.

Mr. Andre Viljoen, Managing Director and CEO, Fiji Airways, said, “Fiji Airways is a rapidly growing airline so we need an ERP solution that supports our objectives and can grow with us. We wanted a single technology solution that could increase productivity as well as easily manage all data across the business and that would enable our digital transformation strategy.”

Fiji Airways has experienced significant growth over the last few years. In 2017, it grew the size of its fleet, launched new routes and increased the frequencies of its long-haul flights. In 2018, its focus is on growth as well as improving the overall customer experience. As part of that, Fiji Airways recently launched a travel app so guests can easily manage their flight journeys on the go. The airline also recently joined the oneworld alliance (which includes airlines such as Qantas, American Airlines, British Airways, and Cathay Pacific) as its first ever oneworld connect member, to bring additional benefits to its customers.

Managing new offerings and alliances is complex and requires a robust, modern ERP backbone. Following an extensive review and selection process Fiji Airwaysidentified Epicor ERP as the ideal system to meet present and future needs.

Mr. Viljoen stated, “Implementing the new Epicor ERP system is integral to realising our digital transformation strategy. Our aim is to go paperless, so that means we need a platform that will automate business processes and workflows, streamline transactions and reporting, and manage spend to maintain compliance. The Epicor ERP system will provide a single source of truth which will help to increase efficiency and improve productivity, while reducing manual workflows and eliminating errors.

Greg O’Loan, regional vice president, Epicor Software, said, “We are delighted to extend our relationship with Fiji Airways. Embracing the latest in technology, Epicor ERP provides a real-time, accurate view of the business operations and also provides the flexibility needed as Fiji Airways evolves and grows.”

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