Helloworld CEO Andrew Burnes speaking at the Helloworld Annual General Meeting this week said that while Helloworld staff levels are down to 1,100 from 1,950, with most working part- time or stood down since March, Helloworld expects to welcome back all of its existing staff in 2021, initially on a part-time basis, but ultimately full-time as quickly as possible throughout the year.
He said that over 85% of Helloworld’s members are still in business and they are now starting to see green shoots, beginning with the recovery in domestic, then trans Tasman travel and also very importantly international enquiries for travel in the latter part of 2021 and into 2022.
He said he expected that Helloworld’s retail travel agencies will experience a very significant increase in demand in 2021, with their services in great need given due to the complexities of travel in a post-COVID world.
Interestingly, Burnes said that competition for Helloworld agents would be dramatically reduced, due to the shrinkage of competitor’s retail footprints in Australia and New Zealand.
A report by John Alwyn-Jones
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