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Following its Global Care & Cleanliness Commitment announcement in early May, Hyatt Hotels announced the completion of the first phase to support the Group’s Global Care & Cleanliness Commitment goals. Hyatt has integrated a newly required role of “Hygiene & Wellbeing Leader” to oversee the execution of the hotel’s commitment.

“As Australia and New Zealand continues to ease stay-at-home orders and travel restrictions, our top priority is to ensure our guests feel safe as they return to dine and stay at our hotel,” said Robert Dawson, Area VP , Pacific “Hyatt hotels were quick to implement a consistent set of enhanced safety and hygiene measures. Wellbeing is at the heart of demonstrating our care, and in these uncertain times, it has been critical to our recovery efforts.

 Beyond Safe and Clean, New Guest Experiences 

Hyatt has worked quickly to roll out enhanced sanitization and operational protocols. Hygiene and safety measures introduced in Phase One includes, providing alcohol wipes at restaurants and as part of in-room amenities, knock-and-go room service, increased frequency of cleaning air filters, implementation of a new wellness policy for colleagues, and mandatory usage of masks by all associates.

Hyatt is going beyond safety and cleanliness and focusing on providing guests with a holistic sense of wellbeing from pre-arrival to checkout and beyond. Here are some examples of how Hyatt is reimagining the hotel experience with creativity and care:

  • Wellbeing Where You Are: The true fulfillment of Hyatt’s purpose of care is wellbeing. Through a new, exclusive collaboration with Headspace, guests, members and colleagues can access mindfulness exercises, guided meditations and sleep content via the World of Hyatt app either on in-room TVs or on the road. Guests can also request fitness equipment such as yoga mats and weights to be delivered to the guestroom via the app. Hotels have rearranged their gym equipment in adherence to physical distancing guidelines and some properties provide new outdoor workout spaces. The new Hyatt WeChat Mall features over 300 experiences from over 80 hotels in Greater China with an emphasis on wellbeing. For instance, the new ‘Hyatt Summer Academy’ at Grand Hyatt Hong Kong and Hyatt Regency Hong Kong, Sha Tin offers healthy cooking classes and lessons on sporting fundamentals for the whole family.
  • Less Contact, More Care: Hyatt hotels are working to roll out enhanced digital amenities through the World of Hyatt app that will give guests more control over how they connect with Hyatt. The new features, available in select markets and rolling out on an ongoing basis, will allow guests to manage preferences like scheduling housekeeping, choosing between pick-up or knock-and-go food orders, mobile key entry, contactless check-in and checkout, and more. Currently in Asia Pacific, 25% of Hyatt hotels offer mobile key entry. For meetings and events, Hyatt hotels in Australia are exploring audio-visual technology that will help offer customers hybrid meeting options – on-property and remote – for large-scale events with social distancing in mind. In addition to reconfiguring event spaces, Hyatt Regency Beijing Wangjing provides event attendees with a ‘safe hygiene kit’ on arrival.
  • Feeding the Senses: Exceptional food and beverage experiences have always been a differentiator for Hyatt in Asia Pacific, and over the last few years, Hyatt has placed great emphasis on food safety certification. As of today, over 86% of the Hyatt’s regional portfolio has comprehensive food hygiene management systems in place – 26 hotels are ISO22000 certified, 72 hotels are HACCP certified, and 31 hotels are FSMS certified. Where buffet services have reopened, food stations feature protective barriers. In Hyatt Regency Shanghai Global Harbor, the rooftop terrace is repurposed for outdoor dining, and for guests who prefer to a have a cocktail in their room, Grand Hyatt Shanghai designed an in-room mixology kit. New QR codes for restaurant and bar menus are available at many hotels including Grand Hyatt Seoul and Hyatt Regency Hong Kong, Tsim Sha Tsui.

In preparation for Phase Two of Hyatt’s Care & Cleanliness Commitment, Hyatt hotels in Australia/New Zealand  will go through the GBAC STARTM cleanliness and training accreditation process from the Global Biorisk Advisory Council (GBAC) before the end of the year.

Hygiene & Wellbeing Leaders 

As part of the Global Care & Cleanliness Commitment, Hyatt hotels will have a colleague on property trained as Hygiene & Wellbeing Leader who is responsible for their hotel adhering to new operational guidance and protocols.

Each Hygiene & Wellbeing Leader will help maintain the hotel’s mandatory GBAC STARTM accreditation, including a cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy. In addition, the Hygiene & Wellbeing Leader will monitor the wellbeing of colleagues through daily pulse surveys.

For more information about Hyatt Hotels in Australia/New Zealand, please visit Hyatt.com. For more information on Hyatt’s enhanced cleanliness protocols and reimagined experiences, please visit hyatt.com/care-and-cleanliness.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.