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JetGo points customers to Qantas after services stop

June 6, 2018 Headline News No Comments Email Email

Qantas and Virgin Australia have stepped in with special fares for customers of the regional commercial airline JetGo, which has entered into voluntary administration and suspended all services. Other carriers are already keen to pursue some of JetGo’s prime routes.

JetGo has been serving many cities across regional Australia including Wollongong, Dubbo, Wagga Wagga, Albury, Rockhampton, Townsville and Karratha.

A statement on JetGo’s website said JetGo Australia Holdings Pty Ltd had entered into voluntary administration on Friday 1 June 2018. Jonathan McLeod and Bill Karageozis of McLeod and Partners had been appointed administrators.

The notice said: “We note that you may be a customer of the Company. In the circumstances all passenger operations of the Company have been temporarily suspended.

“Qantas is offering special fares to customers who are impacted by the suspension of JETGO Australia Flights. Bookings can be made by contacting Qantas directly on 1300 659 116. Go to for the latest information and conditions.

“You may also consider contacting your credit card provider to consider your options with respect to a refund of your ticket purchase. If this action is unsuccessful, you are also creditors of the Company and are entitled to lodge a claim in the Administration of the Company. Please see the Proof of Debt PDF download form on this page.” More information here.

Qantas has fares available for JetGo customers holding existing bookings for travel between 1 June and 30 June 2018 for flights on the equivalent Qantas route to assist customers get to or from their destination as planned.

Customers were told bookings could be made only by contacting Qantas directly on 1300 659 116 or at airport sales desks in the affected ports (where available). The fares cannot be booked via or through travel agents.

“JetGo Australia customers will be required to quote their JETGO booking reference to access our disrupted passenger fares. Customers will also need to carry a copy of their JETGO Australia itinerary to present at check-in at the airport.”

Virgin Australia invited passengers affected by JetGo cancellations, for bookings made for travel in June 2018. to contact the Virgin Australia Guest Contact Centre on 07 3119 7019 to discuss available options.

ABC Radio Illawarra reported yesterday that several carriers were in talks with Shoalhaven Council, which is keen to get air services up and running again from Illawarra Airport at Albion Park. Prime routes are said to be to Essendon and to the Gold Coast. One contender is Stratus Aviation, which is ready to start flying to Essendon, firstly three times a week and then five, director Simon Waters said.

Meanwhile, a hearing is scheduled in the Supreme Court on 18 June 2018 as part of Dubbo Regional Council’s legal action against Jetgo.

In a statement, the council said it was owed more than AUD 270,000 and that it had “acted responsibly” to recover ratepayers’ money.

Dubbo Regional Council’s statement said in part: “The loss of commercial RPT [regular passenger transport] air services provided by Jetgo to Brisbane and Melbourne is intensely disappointing and a significant inconvenience to the passengers who had pre-booked flights and travel plans. However, in good conscience Dubbo Regional Council could not continue to allow unpaid debts to mount up, debts which were already in excess of $270,000.

“Council’s legal actions seeking to recover that debt on behalf of the Dubbo Regional community followed months of ongoing direct negotiations with Jetgo. With a clear responsibility to the community, Council took a final step to lodge a winding up application in order to get a result for the community in respect of significant and increasing unpaid debts owed by Jetgo.”

The full council statement can be read on the council website here.

The suspension of JetGo services has shocked Wollongong and the Illawarra region, which did not have a commercial air service until JetGo began running local flights to Brisbane and Melbourne last year.

It’s a decade since Qantas halted scheduled service to Melbourne from the Illawarra. That service ran for three years, until July 2008, when Qantas said it was pulling out because of shifting demand and rising fuel costs.

Written by Peter Needham

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