Continuing to elevate the standard of the hotel industry in Macau, JW Marriott Hotel Macau and The Ritz-Carlton, Macau collected a total of nine recognitions in the 2017 awards by Marriott International for China. These prestigious accolades showcase the properties’ excellence in personalized service, corporate social responsibility and financial performance.
Each year, the “Awards by Marriott International” recognize the best of the best from amongst the hospitality brand’s outstanding properties. This year more than 100 Marriott International hotels and resorts across China were eligible to win, highlighting the impressive performance of JW Marriott Hotel Macau and The Ritz-Carlton, Macau among illustrious peers in the region.
JW Marriott Hotel Macau and The Ritz-Carlton, Macau prove no exception in enabling guests to revel in the finest personal service and the best of Asian luxury. Since the grand opening, JW Marriott Hotel Macau and The Ritz-Carlton, Macau have continuously elevated the service standards. Through meticulous services delivered with warmth and skill, both hotels meet all the needs of guests so they can enjoy a tranquil and luxurious accommodation experience.
Mr. Rauf Malik, Vice President of Operations for JW Marriott Hotel Macau and The Ritz-Carlton, Macau, said, “It’s an exceptional honor to win so many recognitions across-the-board, in the distinguished ‘Awards by Marriott International’. This accomplishment underpins the impressive luxury and service our properties brought to Macau 3 years ago.”
He continued, “We emphasize on putting people first and growing local talents by offering training and development opportunities. Not only for the job, but also to grow the Associates and Ladies & Gentlemen personal core self. We have offered promotions to 24% of total local Associates and Ladies & Gentlemen in last 2 years to commit the mobility of our people. Moving forward, we are continuously improving, from financial performance, to charitable initiatives, to providing guests the finest experience, ultimate enjoyment and unparalleled service right in the heart of Macau.”
JW Marriott Hotel Macau
Refined elegance and extraordinary service are the hallmarks of JW Marriott Hotel Macau. Offering more than 1,000 rooms and suites along with a pillar-less Grand Ballroom and venue spaces, the luxury property features beautifully designed accommodation, innovative on-site culinary experiences and an abundance of thoughtful amenities
JW Marriott Hotel Macau won five awards in the 2017 awards by Marriott International, including the top accolade Hotel of the Year:
- Hotel of the Year 2017
- Financial Excellence — Most improved
- Customer Excellence — Most improved
- Most Improved Maintenance and Utility Score
- Spirit to Serve Our Guests Award
The Ritz-Carlton, Macau
Towering above the glittering Cotai Macau, The Ritz-Carlton, Macau offers travelers a refined vantage point to explore Macau. The property is renowned for its impeccable service and five-star amenities, befitting the hotel brand’s reputation for melding cutting-edge modernity with classic sophistication for a travel experience like no other.
In the 2017 awards by Marriott International, The Ritz-Carlton, Macaureceived four awards:
- Customer Excellence
- Customer Excellence — Most improved
- The Ritz-Carlton Rewards Enrollment Excellence Award
- Most Improved EIWO (Everything in Working Order)
Visit JW Marriott Hotel Macau and The Ritz-Carlton, Macau to experience luxury accommodation and intimate, discerning service in the heart of Macau. For more information or reservations, please call the booking hotline at +853-8886-0888 for JW Marriott Hotel Macau or +853-8886-6868 for The Ritz-Carlton, Macau.
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