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Kiroro Set To Re-Open July 1

Kiroro, a pristine gem in the heart of Hokkaido, is pleased to announce that it will be re-opening for guests on July 1*. After several months of preparation, Kiroro is delighted to welcome guests back with Kiroro Cares, its new elevated hygiene standards designed to ensure an exceptionally safe and healthy experience. With these new standards and a secluded setting in the Yoichi mountains, Kiroro naturally offers the perfect destination for family vacations and business meetings during the current pandemic environment.

“We look forward to welcoming our guests back to the resort,” explained Watanabe Hirofumi, Hotel General Manager, Kiroro Resort. “After several months of staying close to home, we see a pent-up demand for travel and vacation, especially to destinations that offer beautiful outdoor spaces, privacy and the opportunity for wellness experiences. By its very nature, Kiroro is the ideal getaway for outdoor recreation with spacious and luxurious accommodations that are distinctly affordable and amenable to business and individual travelers.”

 A stunning alpine resort nestled in the Yoichi mountains, Kiroro is an all-season resort offering luxury accommodations, dining and shopping, a variety of outdoor recreational activities and world-class relaxation services. Over the past several months, Kiroro has been working to develop new hygiene and operations protocols that meet or exceed the new health guidelines and standards set by Marriott International’s new Global Cleanliness Council, the local government of Hokkaido and Japan’s Ministry of Health, Labor and Welfare.

Kiroro Cares Enhanced Protocols

To prepare for the re-opening, Kiroro staff and associates have been busy cleaning and manicuring the facilities as well as developing enhanced procedures to ensure the safety, health and wellbeing of all its guests. During their stay at Kiroro, guests can expect to see associates wearing masks – a longstanding custom in Japan to protect others.

Upon check-in, guests will have their temperature measured and travel history reviewed. All touchpoints, equipment, elevators and public spaces will be thoroughly sanitized on a regular basis with the highest-grade disinfectants. For added guest health and convenience, alcohol disinfectant has been installed at all hotel entrances, front desks, restrooms as well as entrances to all amenities like the Mountain Center.

The guest rooms will be cleaned each day with alcohol disinfectant with extra care given to all touchpoints, like doorknobs, drawers, handles, remote controls, etc. Room ventilation is maintained daily and cleaned on a regular basis. The resort’s amenities and facilities, such as the gondolas, Mountain Center and other public spaces will be disinfected thoroughly before and after usage. Finally, in accordance with new health and hygiene standards from the Hokkaido government, all associates will wear masks, wash hands frequently and maintain social distance.

All public spaces, including restaurants, lounge areas, Onsen and elevators, have been modified for social distancing. Floor markings and seating areas give guests clear guidance, and plastic shields at all service counters give an added layer of protection for guests and associates.

A Natural Setting for Health and Wellbeing

Summer in the Yoichi mountains brings with it opportunities for a variety of healthy outdoor activities, including access to hiking, cycling, waterfalls, tennis, park golf and outdoor dining. Kiroro offers guests a five-star nature experience, including packages and day trips that promote wellness and health. In addition, Kiroro village features a lively dining district with several restaurants and bars offering outdoor seating, perfect for social distancing.

Kiroro offers a choice of high-end accommodations ranging from award-winning resort hotels to private, ski-to-door residences. Kiroro offers two hotels within the Marriott portfolio: Sheraton Hokkaido Kiroro Resort with 140 guestrooms and suites along with two restaurants right at the base of the slopes; and The Kiroro, a Tribute Portfolio Hotel with 281 guestrooms and suites offering mountain vistas from every room, world-class facilities and five dining options. The newly opened Yu Kiroro is an award-winning collection of exclusive ski-in/ski-out private residences at the base of the mountain. The freehold residences offer premium services, such as ski valet, a natural indoor-outdoor onsen, 24-hour concierge service, fitness center and lounge, and all-day dining.

The entire Kiroro Resort is connected by the Gateway Express combination gondola-chairlift that runs from the front of The Tribute Portfolio hotel and the new Yu Kiroro residences to the Sheraton Hokkaido Resort.

For more information about Kiroro Cares and to book a visit, please visit

*subject to change under evolving circumstances with notification and direction from the government and relevant authorities.

Marriott International Hotel

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