ZUZU Hospitality (ZUZU), Southeast Asia’s leading hospitality management services, announced today that François-Alexandre Léonard has been appointed as their Head of Operations. He will oversee new hotel onboarding, channel operations and pricing optimisation teams across the company while focusing on ZUZU’s next phase of expansion in the region.
The fast-growing hospitality tech startup aims to increase online revenue for the unchained hotels in the region. ZUZU is empowering these independent hotels by enabling them to access the latest technologies and skilled resources, previously only available to large chains. ZUZU delivers highly complex and time-consuming tasks like dynamic pricing, data analytics, online channel distribution and online content management, letting hotels focus on delivering excellent guest experience.
“As we continue to aggressively scale our business across Southeast Asia while focusing on delivering a high level of service to hotels, there couldn’t be a better time for this appointment. With François-Alexandre onboard as Head of Operations, we can lean on his invaluable experience in scaling large operational teams to help us grow ZUZU Hospitality across Asia.” shared ZUZU Hospitality Co-founder Vikram Malhi.
Formerly COO at Doctolib, a French healthtech unicorn, François-Alexandre comes with considerable experience in operational management and customer support.
In the challenging healthtech industry, François-Alexandre managed to secure over hundred industry collaborations overseeing onboarding, customer support, customer success and partnership management at Doctolib. During his tenure, the French startup grew from a thirty-person team to over a thousand employees and over a billion-dollar in valuation.
“Looking at the highly fragmented hospitality industry and the business/technology challenges that independent hotels face in Asia, I am convinced there’s potential to build a unicorn in this space. I am impressed with ZUZU Hospitality’s business model, technology platform and experienced team. I am super excited to be joining them and I look forward to leveraging my startup experience in streamlining overall operations to help them scale across the region.” said François-Alexandre Léonard, Head of Operations at ZUZU Hospitality.
François-Alexandre is an ex-Mckinsey management consultant specializing in operational projects and Lean Management, a universal management tool for delivering value and optimizing work processes. Furthermore, he also comes with entrepreneurial experience from launching his own startup Homejoy – a San Francisco based company offering home services directly bookable online in France.
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