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Melco Resorts & Entertainment continues to develop local talent

March 20, 2020 Hotel News No Comments Email Email

Melco Resorts & Entertainment continues its commitment to local talent development, as demonstrated through its implementation of the Foundation Acceleration Program (FAP) during these challenging times. Colleagues will continue to expand their expertise and knowledge in different functional areas through increased exposure and various assignments. Core to Melco’s “Whole Person Development” is the philosophy that colleagues should have generalist exposure in addition to their job expertise.  Whole Person Development is a key pillar of the Company’s Corporate Social Responsibilities, which enables opportunities to augment skills, experience, and knowledge to build career paths. This is supported by Melco’s robust internal career opportunity framework with over 26,000 global internal promotions and transfers since the Company’s inception.

As a core ongoing initiative applicable to all colleagues, FAP develops and invests in the Company’s Macau resident employees. The program allows participants to gain a deeper and more holistic understanding of the Company’s operations. Colleagues are placed in roles they normally would not perform within one’s own field, challenging employees to experience work in entirely different areas. Regular FAP information sessions are held for interested colleagues to discuss prospects of the program with Melco’s Business Unit and Human Resource representatives.

FAP graduate, Mr. Frankie Yuen Pak Long, Assistant HR Manager, explained  that after 10 years of working in Human Resources, being transferred to Melco’s electric Call Centre was both eye-opening and beneficial, allowing him to diversify and learn new skills. “The three months spent working at the Call Centre really helped to broaden my knowledge of the scope of work taken care of by other departments. In a corporation as large as Melco, we wouldn’t normally be exposed to the responsibilities and ins and outs of tasks of our inter-departmental peers. Through FAP, I came to realize that the efforts of many colleagues enable us to deliver memorable experiences to each guest. Aside from developing new technical skills, the experience also helped to enhance my strategic and analytical abilities, as well as the development of interpersonal skills. I would recommend the program to any colleague interested in pursuing personal growth and career development.”

Recent enrollee, Mr. Roger Yan Chi Chun, Operations Manager, Security Operations of Melco, said, “I joined the Melco Security Department 12 years ago for the opening of Altira Macau, and am hugely excited at the prospect of joining the Marketing team for the next three months through the Foundation Acceleration Program. I see this as an invaluable opportunity to broaden knowledge across fields, learning from professional peers in the field of marketing, and to learn better people skills, as well as improving coordination with various departments after learning more about their operational challenges. My sincere thanks go to the management team from Security, Marketing, and Corporate office, without whom these opportunities for career development would not be possible.”

Ms. Akiko Takahashi, Executive Vice President and Chief of Staff to Chairman & CEO, said, “Melco believes that the future of Macau is about local talent being prepared for a multitude of jobs and opportunities. This requires a proactive, aggressive and systematic process to enable our colleagues to learn not only their jobs, but other functions also. This philosophy is enabled as a culture because the top leadership at Melco is invested and committed to the development of local talent. We will continue the Company’s lifelong learning through Whole Person Development via the in-house Learning Academy, including Melco YOU-niversity and Back-to-School programs.”

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