Mulpha Australia, one of Australia’s largest Hotel investors and hospitality operators, has partnered with Spanish-based HUB OS to bring the first single, fully integrated hotel operating system to the Australian market.
The cloud-based software integrates all key hotel operations, including housekeeping, quality control, food & beverage, engineering and energy management, enabling data to be shared in real-time throughout the hotel, driving more efficient operations and improved service. The software is already the dominant player in the European market with over 600 hotels across 30 countries utilising the platform.
HUB OS CEO and Founder Alex Ridaura said: “We are very excited to start this joint venture with one of Australia’s leading hotel investors. This venture will allow us to provide real time close support to our clients in Australia, New Zealand and Asia Pacific, while expanding our presence in these key markets. Having Mulpha’s knowledge and experience as a Hotel owner, operator and investor provides invaluable insights to continue to expand and enhance software features to deliver maximum benefits to owners, operators and guests.”
Mulpha Group CEO, Greg Shaw said: “From our research we know there is no other product globally like HUB that can power hotel operations as a single, integrated software solution. This presents a unique opportunity to achieve transformative operational efficiencies and cost savings at a time the industry needs innovative solutions. We have already seen this occur in our three flagship InterContinental Hotels in Sydney, Hayman Island and Sanctuary Cove.”
Since the implementation of HUB, InterContinental Hayman Island Resort has recorded material savings in housekeeping and Front of House departments with faster response times and improved guest satisfaction scores. Across HUB’s broader portfolio of 600 hotels, clients have seen a 10% reduction in room cleaning times and a 50-60% increase in room quality inspections. From a maintenance perspective clients’, on average have seen a 12-minute reduction in resolution times for corrective maintenance requests.
Originating in Girona, Spain, HUB OS was developed by Telecommunications and Industrial Engineers, Alex Ridaura (CEO & Founder) and Joan Leon (COO & Founder) to revolutionise real time Hotel labour productivity, service delivery and guest communications. The platform offers a complete fully integrated, intuitive and scalable solution to Hotel owners and operators to drive profitability, efficiency and guest satisfaction.
Mulpha’s Head of IT, Annelle Paemaa sees great potential in the platform: “We have proven that HUB can replace up to four existing operating systems saving costs, training and implementation time. The product is cloud based, highly scalable and totally intuitive for both the IT team and the entire Hotel operating team. We are looking forward to increasing the footprint of this product in Australia and expanding into the Asia Pacific region to bring the platforms benefits to the industry at an ideal time to assist Owners and Operators improve both bottom-line results and guest satisfaction in an increasing competitive market.”
In addition to the reduction of software products, the API (application programming interface) allows for the replacement of pen and paper check-in at breakfast with an electronic option that ensures Hoteliers are capturing revenue in real time and assisting housekeeping staff with real time data to prioritise service of selected rooms, allowing for guests to return to a cleaned room.
Available and optimized as an App, HUB works seamlessly on smartphones to enable
operational data to be shared in real-time to staff anywhere in the hotel, enabling instant responses to guest, housekeeping or maintenance requests.
Mulpha is actively rolling out HUB OS across Australia and the Asia Pacific region, with strong interest from numerous hotel chains and hotel owners and investors.
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